Benefits and Fraud Specialist (ID #5013)

Fraud Case Specialist (Long-Term Temporary)

Oakland, CA | Hybrid (3 days onsite) | $35–$48/hr DOE | Approx. 6-12-Month Assignment

TemPositions is partnering with a prestigious university-affiliated client to add two long-term temporary Fraud Case Specialists to their growing team. This is a high-priority opportunity supporting a member-focused environment where protecting accounts, reviewing fraud claims, and resolving suspicious account activity are key.

This role is ideal for professionals with experience in fraud claims, unauthorized transaction disputes, account verification, or fraud-related customer service, especially those who thrive in fast-paced, high-volume environments and can balance empathy with strong documentation.

What You’ll Be Doing

• Review member-reported fraud claims and unusual account activity
• Handle inbound and outbound calls with members regarding fraud concerns
• Verify recent transactions and confirm account activity through detailed questioning
• Secure accounts and guide members through next steps when suspicious activity is identified
• Research flagged cases, document findings, and resolve fraud-related issues accurately
• Escalate higher-risk concerns as needed
• Maintain clear case notes across multiple systems including Excel, Jira, case management tools, and identity verification platforms such as IDVerse
• Partner with internal teams to support timely fraud resolution

What We’re Looking For

• Experience handling fraud claims, disputes, unauthorized transactions, or account verification
• Strong call center, banking, credit union, benefits, retirement, or high-volume member service experience
• Confidence speaking with members during sensitive fraud situations
• Strong documentation, accuracy, and follow-through
• Comfortable navigating multiple systems and tools simultaneously
• Excellent judgment, communication, and problem-solving skills
• Benefits or retirement administration experience is a plus

Assignment Details

• Long-term temporary assignment (approximately 12 months)
• Hybrid: 3 days onsite in Oakland, CA
• Immediate start
• Pay: $35–$48/hr DOE

If you enjoy helping members navigate fraud concerns, asking thoughtful verification questions, and bringing cases to resolution with care and accuracy, we’d love to connect.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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