Benefits and Eligibility Specialist II 2026-01004

Open Until Filled

GENERAL DESCRIPTION:

This position provides intensive case management and determines eligibility, including ongoing case maintenance, for public assistance programs such as SNAP, POWER, and Child Care. The role supports individuals and families with complex needs in achieving stability and self-sufficiency.

Responsibilities include conducting comprehensive assessments, developing individualized service plans, coordinating services, and maintaining accurate and timely case records.

This position also provides support to staff through coaching, mentoring, and training, and assists supervisors with caseload distribution, quality assurance, and reporting functions.

Additional duties include collaborating with community partners, responding to policy and eligibility inquiries, and preparing documentation and testimony for administrative hearings.

The Wyoming Department of Family Services’ work centers around three values

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families.

Join the DFS family and support Wyoming families!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resource Contact: Michelle Johnson / michelle.johnson@wyo.gov


ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Determining eligibility for SNAP, POWER, and/or child care assistance, along with providing intensive case management to individuals/families with complex needs, is designed to promote stability and self-sufficiency.
• Have knowledge of and coordinate access to a broad range of Agency and community resources.
• Act as a coaching/mentoring resource for workers by specifically providing guidance, work direction, and identifying and implementing best practices.
• Conduct quality assurance reviews and examine trends to improve the accuracy and quality of casework. Responds to questions regarding benefit/economic assistance from the general public.
• Coordinates services with outside agencies/sources.
• Identifies training needs and assists with training development.

PREFERENCES:


Preference may be given to candidates with 3 or more years of progressive work experience, typically in Benefits and Eligibility.


KNOWLEDGE:

• Subject Matter Knowledge: A deep understanding of the work being done is essential to guide and support team members.

• Problem Solving: Ability to identify challenges, troubleshoot issues, and propose creative solutions.
• Process Improvement: Knowledge of methodologies to continuously optimize workflows and introduce innovative approaches.
• Creative Problem-Solving: Ability to think outside the box and challenge existing processes for improvement or new ideas.
• Change Management: Assists with leading the team through innovation with sensitivity to how change impacts team dynamics and individual roles.
• Leadership Emergence: Showing progress and aptitude towards effective leadership.
• Empathy and Emotional Intelligence: Understanding team members' emotions, providing support, and fostering a collaborative work environment.
• Active Listening: Paying attention to team input, encouraging diverse perspectives, and being open to feedback. Clear Articulation: Effectively communicating ideas, instructions, and vision to the team.
• Coaching and Mentoring: Helping team members grow.
• Recognition and Motivation: Recognizing team achievements and motivating individuals to stay engaged and innovative.
• Aligning Innovation with Organizational Goals: Understanding the big picture and how innovative ideas fit into long-term objectives.
• Cross-Functional Collaboration: Working effectively with different programs/services to ensure that innovation is well-integrated across the Agency and with community partners.
• Building External Relationships: Engaging with external partners, customers, or thought leaders to bring fresh perspectives and opportunities.
• Handling Uncertainty: Navigating ambiguity and maintaining a steady course even when innovation introduces new, unknown challenges.
• Learning Agility: Continuously learning and applying new knowledge, tools, and methods to stay innovative and adaptable.
• Knowledge of SNAP, POWER (TANF), Child Care Assistance, and other programs available in the State, with an understanding of agency programs and community resources, and how to access programs and resources. Ability to comprehensively assess the needs and strengths of clients/families and make decisions about the need for intensive case managementsupports.
• Computer literacy and the ability to use word processing and tables/mathematical software.
• Knowledge of and ability to communicate and interact with individuals who have cognitive, emotional, and/or physical disabilities.
• Knowledge of evidence-based practices related to intensive case management, such as motivational interviewing. Ability to maintain positive working relationships with community partners and stay updated on community resources as they change over time.
• Mathematical knowledge and ability to make basic and/or algebraic calculations without error. Leadership skills such as mentorship, coaching, and support.
• Clear, concise, and grammatically correct verbal and written communication.
• Ability to analyze and apply correct policy and procedure to diverse cases and client circumstances so that cases are completed without error.

MINIMUM QUALIFICATIONS:

Education:Bachelor's DegreeExperience:0-1 year of progressive work experience (typically in Benefits and Eligibility)OREducation & ExperienceSubstitution:3-4 years of progressive work experience (typically in Benefits and Eligibility)Certificates, Licenses, Registrations:None

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.
• Occasional in-state travel may be required

NOTES:

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

049-Department of Family Services - Economic Security Division

Clickhere to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL:http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.