Bell / Valet Attendant

Job Summary:

The Bell/Valet Attendant provides exceptional arrival and departure experiences through warm greetings, valet service, luggage assistance, and local expertise. Serve as a key point of guest interaction, supporting smooth operations in both front drive and lobby areas.

Job Duties and Functions:

• Greet all guests warmly upon arrival and departure, offering prompt luggage assistance.

• Hail taxis, answer guest inquiries, and provide directions or local recommendations.

• Park and retrieve guest vehicles safely and efficiently, following all traffic and valet protocols.

• Maintain the cleanliness and readiness of the house car at all times.

• Escort guests to their rooms, provide an overview of hotel features, and assist with check-in needs.

• Assist with luggage handling at check-out and curbside departures.

• Keep lobby areas tidy by removing trash and debris between housekeeping rounds.

• Support Concierge services by offering general information and recommendations when needed.

• Stay knowledgeable about local events, attractions, and dining to provide accurate guest guidance.

• Submit lost & found items with completed reports per hotel procedures.

• Function as a door person when required, ensuring smooth guest flow and vehicle access.

• Maintain clear communication with the front desk regarding parked vehicles during PM shifts.

• In emergency situations, assist in keeping the driveway clear for emergency vehicle access.

• Deliver guest items (faxes, packages, flowers, etc.) promptly and accurately.

• Ensure the guest arrival area remains clear and welcoming at all times.

• Notify guests of package or vehicle arrivals and visitor notifications.

• Maintain cleanliness and security of the garage area, preventing unauthorized access.

• Support other departments or take on additional tasks as needed, in line with a collaborative team spirit.

• Performs other duties and attends meetings, as assigned by hotel/department leadership

Education and Experience:

• Minimum of 1 year experience in a similar role within a luxury hotel environment.

• High School Diploma or equivalent preferred.

• Strong adaptability to dynamic situations and a wide variety of guest personalities, with the ability to remain composed and courteous under pressure.

• Excellent verbal communication skills with a professional and friendly demeanor.

• Clean driving record required with a valid drivers license; must be at least 26 years of age.

• Flexible availability, including evenings, weekends, and holidays, as required by business needs.

• Physically capable of lifting and moving luggage and other items up to 50 pounds.

• Ability to work outdoors in tropical weather conditions, including high heat and humidity.

• Must be able to stand for prolonged periods of time during shift

Source: Hospitality Online