Bell Clerk (English and Japanese Speaking), Vacation Ownership - Hilton Hawaiian Village Waikiki Beach Resort

Come join the Guest Services team as a Bell Clerk at the Hilton Hawaiian Village! Located on 22 acres along Waikiki’s widest stretch of beach you will find the iconic Hilton Hawaiian Village Waikiki Beach Resort where our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift and free parking. We know that you will love being a part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

Classification:Full Time

The hour pay rate for this role is: $25.28 - $31.60 per hour.

Shift Pattern: AM/PM/Overnight - Various. Must have availability to work weekdays, weekends and holidays.

Language:Fluency in English and Japanese required.

Ideal candidate will have:

• 1-year previous customer service experience and hotel background preferably.
• Experience to comfortably utilize computer systems including Microsoft Office.

What will I be doing?

A Bell Clerk is responsible for answering phone calls, taking orders, and receiving messages from guests and team members and turning requests and messages received over to Bellhelp and other Guest Services team members. Ability to communicate effectively verbally and in writing in both English and Japanese including numbers. Specifically, you would be responsible for the following:

• Answers phones, takes orders and messages. Communicates to guest service/bell assistance to deliver and retrieve packages and luggage required.
• Uses positive, clear communication and listens to employees/guest to understand inquires and requests to provide accurate information and prompt assistance.
• Responds to telephone inquiries using positive and clear communication. Directs and coordinates requests and follows through to the proper personnel. Documents information regarding luggage and follows through with appropriate action.
• Verifies customer information (room number and name) through computer system to facilitate the efficient and timely delivery of luggage and various items. Generates room listings for bag pulls, deliveries and arrivals.
• Grasp, lifts, carries and/or otherwise loads/unloads and transports packages from service vehicles and dolly carts to storage area or recipients.
• Resolves complications as they arise, eg., lost luggage, damaged luggage, untimely delivery of luggage and other similar situations.

The Benefits- Hilton is proud to have an award-winning workplace culture ranking#1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

What are we looking for?

EXPERIENCE

Prior hospitality experience preferred. Employee must successfully complete training on all aspects of Hilton Grand Vacations operations and must have a working understanding of the Hilton Grand Vacations timeshare program.

GROOMING

All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to understand and follow written and/or verbal instructions.
• Ability to communicate effectively verbally and in writing in both English and Japanese including numbers.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language to ascertain information from postage tags, written instructions and claim checks.
• Ability to lift, bend, stoop, walk, push/pull to retrieve and re-file various binders and files weighing 50 -75 lbs. at levels up to 6 feet high and stand for extended periods of time.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in both hands to be able to retrieve and deliver mail and packages.
• Good knowledge of Hawaii’s places of interest as well as directional knowledge of Hawaii.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances throughout the property.
• Ability to input and retrieve information from a computer system.
• Ability to input 35 words per minute.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!