If you delight in creating exceptional first and last impressions, and enjoy sharing your knowledge of Seattle to enhance our guest experience, we invite you to explore our Hybrid Bell Attendant - Concierge opportunity, our Guest Services Agent position at Hyatt at Olive 8!
As a Guest Services Agent (Bell Attendant - Concierge role), you will serve in a highly visible, guest-facing role that blends traditional Bell Desk responsibilities with select Concierge services. This position is primarily bell-focused, welcoming guests on the front drive, assisting with luggage, coordinating transportation, and communicating closely with Front Desk, Valet, and other hotel teams to ensure a seamless arrival and departure experience.
As a representative of the Hyatt at Olive 8 Lobby, the Guest Services Agent plays an important role in fostering a comfortable, safe, and welcoming lobby experience. This position requires comfort in proactively engaging with guests and visitors, setting a professional and reassuring presence in the lobby, and addressing situations that may arise with confidence, discretion, and courtesy when Security is not immediately available. The Guest Services Agent is expected to exercise sound judgement, escalate situations as appropriate, and partner closely with the Security team to ensure a positive and secure guest and colleague experience.
In addition, this role requires a comfort level with the Seattle area and the ability to provide elevated guest assistance through concierge-style support. Guest Services Agents may assist with transportation arrangements, restaurant reservations, and local recommendations, using both personal knowledge and available resources to tailor suggestions to guest preferences. This hybrid role offers frequent opportunities for meaningful guest interaction, casual conversation, and thoughtful service that goes beyond expectations.
As aGreat Place to Work in the U.S.for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.
The hourly rate for this position is $27.50/hour to $28.05/hour. The starting rate for this position is $27.50/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt, which is currently offered at $28.05/hour.
This position can earn additional compensation through gratuities given at the guest’s discretion.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
· Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment
· Vision Insurance
· Dental Insurance
· 401(k) & Retirement Savings Plan (RSP)
· Basic Life Insurance
· Short Term Disability Insurance
· New Child Leave & Adoption Assistance
Perks
· Employee Assistance Program
· Free Uniforms and Cleaning of your Uniform
· Discounted parking
· Discounted Rooms at any participating Hyatt location starting on your first day of employment
· Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
· Free colleague meals during shift
· Hyatt Colleague discount program
· Tuition Reimbursement
· ORCA Pass subsidy
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.
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