General Summary
Works collaboratively with other team members to facilitate a stable and smooth operation of the program and provides therapeutic interventions in accordance with best practice guidelines, client treatment plans, and policies. Provides case management, evaluates and coordinates for educational/vocational potential, and helps prepare clients for discharge.
Duties and Responsibilities
Essential Functions:
- Coordinates and monitors the activities of the individual’s treatment team.
- Assumes responsibility for developing, writing, implementing, evaluating, and revising overall treatment goals in collaboration with the client and team, and to provide individual supportive therapy and symptom management.
- Participates in completing the client-centered comprehensive assessment.
- Provides direct clinical services to clients in the office or community setting to teach behavioral symptom management techniques and to assist clients in adapting to and/or coping with internal and external stresses.
- Ensures individualized programming by writing and completing the client’s treatment plan as well as the intake/screening/assessment as assigned.
- Provides assistance to clients and families in development of a discharge plan and helps to determine the appropriate community resources and assists in accessing these resources as needed. This includes establishing and maintaining relationships with community agencies to gather information, make referrals and provide appropriate post discharge care and support.
- Promotes client attendance and participation in groups and activities and documents participation.
- Provides practical help and side-by-side coaching, problems solving, training, and supervision to help clients obtain necessities of daily living.
- Provides care to clients in a manner that considers safety, comfort, and the therapeutic environment.
- Assists the team members in the care and evaluation of clients.
- Assists with program performance improvement measures and outcomes.
Common Expectations:
- Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development of growth of staff and the program.
- Demonstrates knowledge of the principles of growth and development over the life span of the assigned client population.
- Assesses and interprets client age specific data and provides appropriate, age specific treatment.
- Establishes and maintains positive therapeutic relationships with clients.
- Demonstrates commitment to clients, visitors and other staff by complying with all applicable safety regulations, identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety, and participating in safety education programs and root cause analyses as required.
- Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Attends scheduled meetings as required.
- Maintains proficiency in Therapeutic Crisis Intervention (TCI) principals of de-escalation.
- Computer and keyboarding skills at a level normally acquired during business school training.
- Complete documentation according to established standards.
- All other responsibilities as assigned by the program director.
Required for All Jobs:
- Performs other related duties as identified.
- WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
- WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
- Standing - Frequently
- Walking - Frequently
- Sitting - Occasionally
- Carrying/Lifting - Occasionally (50lbs)
- Pushing/Pulling - Occasionally (50lbs)
- Kneeling/Crouching - Occasionally
- Reaching - Occasionally
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Occasionally
- Eye/Hand/Foot Coordination - Occasionally
Working Environment:
- Occupational Hazards - Occasionally
- Bloodborne Pathogen - Exposure
