Behavioral Health Intake Coordinator

Veteran Firm Seeking a Behavioral Health Intake Coordinator for a 100% Onsite Assignment in Boston, MA

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a Behavioral Health Intake Coordinator role in Boston, MA

The ideal candidate is a Boston resident with a strong background in healthcare administration, patient scheduling, insurance verification, and experience using EMR systems like Epic.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS is looking for an experienced Behavioral Health Intake Coordinator to manage the intake process for new patients, coordinate clinical appointments, verify insurance coverage, and ensure a positive experience for patients and families.

Position Description: This role supports outpatient behavioral health services by serving as the primary point of contact for new patient intake. The coordinator will review referrals, assess service placement, conduct insurance verification, and manage administrative front-desk operations in a fast-paced clinical environment.

Position Responsibilities:

• Manage intake and scheduling for new behavioral health patients.
• Coordinate appointments with clinicians, patients, families, and clinic locations.
• Review referrals and conduct patient screenings based on established guidelines.
• Collect, verify, and process patient demographic, referral, and insurance information.
• Verify insurance eligibility, benefits, authorizations, copays, deductibles, and out-of-pocket costs.
• Accurately enter patient and insurance information into electronic medical record systems.
• Assess referrals and determine appropriate behavioral health service placement.
• Respond to incoming calls, referrals, and patient inquiries in a professional and empathetic manner.
• Assist families navigating behavioral health services and support urgent requests when appropriate.
• Create patient registrations and appointment requests within the electronic medical record system.
• Support front desk operations as needed, including patient check-in and waiting room management.

Required Qualifications:

• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills with demonstrated empathy, professionalism, and compassion.
• Solid understanding of HIPAA regulations and patient privacy requirements.
• Strong attention to detail and commitment to accuracy in a fast-paced healthcare environment.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Proven ability to collaborate across multidisciplinary teams.

Desired Qualifications:

• Experience working with electronic medical records (EMR); Epic experience preferred.
• Experience in healthcare administration, patient intake, scheduling, registration, insurance verification, or behavioral health services preferred.

Details: Job Title: Behavioral Health Intake Coordinator

Location: Boston, MA

Salary Range up to $20.00/Hour W-2