BDC Service Liaison

We are seeking a representative to work in our automotive Business Development Center. The Service Liaison is responsible for receiving all inbound customer calls to schedule service appointments. The Service Liaison responds to inquiries via internet, phone and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine. This is a performance based position in a busy call center environment. In addition to providing the best possible automotive experience for our guests, our purpose is to make a difference in people’s lives.  If you share that same relationship-based, servant’s heart attitude, this position is for you!

Responsibilities

• Schedule service appointments
• Contact service customers after their visit to monitor quality control and satisfaction
• Responsible for maintaining high customer satisfaction and retention
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and Associates
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Previous call center experience preferred
• Ability to handle prolonged periods of computer and phone usage
• Ability to follow script to ensure consistency and professionalism with all calls
• Strong organizational skills
• Professional appearance
• Ability to read, write, and comprehend written instructions and information
• Demonstrated customer service skills
• Excellent telephone manner with clear, concise and professional communication skills
• Strong relationship building skills with a high degree of responsiveness and integrity
• Ability to multi-task and problem solve
• Strong computer skills and ability to learn new software applications
• Enthusiastic team player

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical  
• Health Savings Account
• Telehealth
• Dental  
• Vision  
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren) 
• Long Term Disability 
• Short Term Disability  
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service