Department:
InflightOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Base Coordinator invests in the future of Southwest’s People through their work supporting Flight Attendants based in Los Angeles, California (LAX). This role will work on the LAX Inflight Base Team and carry out administrative duties, address Customer complaints, assist with accommodations and event coordination, and provide Southwest’s Legendary Hospitality to all internal and external Customers. The Base Coordinator is excited to join this tight-knit and integral Team, where they’ll have the opportunity to drive the future of our LAX Inflight Base.
Additional details
This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Process all loaner uniforms and luggage (monitor and order inventory, distribute, and notify appropriately)
Perform general office duties such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Maintain inventory and distribution of all loaner manuals (IEFB) and ensure all are in compliance and up to date
Process, order, distribute, and notify F/A's regarding expired ID's
Process and route Irregularity Reports
Process I3R Injury, Illness, Incident Report
Coordinate reservations, passes, and hotel accommodations for Staff Members or visitors
Open, read, route, and distribute incoming mail or other materials and answer routine letters
Maintain employee recognition activities/events
Prepare agendas and make arrangements for Leadership, such as coordinating catering luncheons for committee, board, and other meetings
Participate in base decorating put up/take down
Read and prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of the administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and
Knowledge of the principles and processes for providing Customer and personal services which may include Customer needs assessment, meeting quality standards for services, and evaluation of Customer
Knowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, Leadership technique, production methods, and coordination of People and resources
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to apply general rules to specific problems to produce answers that make sense
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
Ability to remember information such as words, numbers, pictures, and procedures
Education
Required: High School Diploma or GED
Experience
Entry-level experience, fully functioning broad knowledge in:
Office administration and general office duties
Experience in providing hospitality
Licensing/Certification
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Must possess a valid driver's license
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to move/transport up to 50 lbs. on a regular basis
Ability to work at elevated heights
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.