Provides guests with prompt service, quality beverages and products. Maintains a clean and comfortable environment.
Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Delivers legendary guest service to all guests by acting with a guest comes first attitude and connecting with the guest
Discovers and responds to guests’ needs
Maintains a clean and organized workspace to enable co-workers to locate resources and product
Follows operational policies and procedures, including those for cash handling, safety and security
Assists with training of new team members by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for other team members
Utilizes proper procedures and documentation for transactions
Ensures bank is counted and balanced with cage
Completes cash turn-in sheets, etc., and distributes accordingly
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned