Position Purpose & Summary
To oversee complete day-to-day operations regarding Banquets & Catering for the upcoming season. To schedule, coordinate and provide managerial coverage to all banquet functions, meeting spaces and special events. Create a positive, collaborative and efficient work environment and ensure all applicable policies and procedures are being adhered to. Communicate regularly with the Director of Food and Beverage, Operations Manager, and Executive Chef regarding the overall banquet & catering performance.
Essential Functions:
- Circulates through each Banquet function to ensure guest satisfaction. Sincerely seeks guest comments and quickly and willingly handles any complaints.
- Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
- Performs human resource functions for staff, including scheduling, evaluating, and training staff.
- Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
- Monitors labor and all other expenses for the banquets department.
- Ensure proper cashiering procedures are followed and review accuracy and distribution of service charges amongst staff.
- Maintains constant communication with sales managers as to the details and success of banquet events and their execution.
- Maintains cleanliness of the banquet through direct visual inspection continually during all hours of operation.
- Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown.
- Identify situations which compromise the department's standards and rectify these immediately.
- Assists in taking inventories, purchasing necessary supplies, and controlling their distribution.
- Inspects food products to ensure quality, quantity, and palatability guidelines are followed.
- Maintains weekly cleaning lists.
- Holds periodic meetings with Banquet staff to review past and future performance of service, quality, general information concerning guest and employee relations, and upcoming daily functions.
Additional Duties and Responsibilities:
- Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
- Provide extraordinary service that is "Enriching by Nature."
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest/member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
Marginal Functions:
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
Position Requirements:
Minimum Knowledge & Skills: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. Need for good communication skills.
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.
License, Registration, and/or Certification Required: State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate
External and Internal Personal Contact:
- Communications:
- Daily – Verbal /Written/ Conducting daily line-ups
- Weekly – Conducting Meetings/ Leading line-ups and participating in meetings
- Occasionally – Participate in one-on-one coaching sessions.
- Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.
Additional Licenses and/or Certifications Required:
YES
NO
Valid Driver's License
X
CPR Certification
X
Food Protection Manager Certification
X
Food Handler Certification
X
Alcohol Server/Seller Certification
X
Position Analysis/Specifications:
N/A
(Not Applicable)
OCCASIONAL
FREQUENTLY
Sitting
X
Standing
X
Walking
X
Bending Over
X
Crawling
X
Reaching
X
Crouching
X
Kneeling
X
Balancing
X
Pushing / Pulling
X
Lifting / Carrying:
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 70 lbs.
X
Manual Dexterity
X
Fine Motor Skills
X
Gross Motor Skills
X
Eye / Hand Coordination
X
Near Vision
X
Far Vision
X
Color Recognition
X
Hearing
X
Environmental Factors:
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
YES
NO
Working Outside
X
Working Inside
X
Working Alone
X
Working Closely with Others
X
Excessive Cold / Heat
X
Excessive Humidity / Dampness
X
Noise / Vibrations
X
Working Above Ground
X
Working Below Ground
X
Working with Chemicals / Detergents / Cleaners
X
Working Around Fumes / Smoke / Gas
X
Walking on Uneven Surfaces
X
Operating Motorized Equipment or Vehicles
X
Working Around/Near Machinery/Motorized Equipment
X
Climbing on Scaffolds or Ladders
X
Continuous use with a Computer and Keyboard
X
