Food and Beverage Manager

Boulder Ridge Country Club

Lake in the Hills, IL

Position Overview

The Food & Beverage Manager supports the Food & Beverage Director in overseeing daily food and beverage operations to ensure exceptional service, strong member and guest satisfaction, and consistent execution of Club standards. This is a hands-on leadership role focused on service delivery, staff supervision, and daily operational excellence.

Key Responsibilities

• Oversee daily front-of-house food and beverage operations, including dining, bar, and banquet service.
• Maintain high standards for service, cleanliness, and professionalism to ensure an outstanding member and guest experience.
• Supervise, train, coach, and support food and beverage service staff.
• Assist with recruiting, hiring, onboarding, and scheduling of front-of-house employees.
• Manage staff schedules and labor hours in coordination with the Food & Beverage Director to meet operational and budgetary goals.
• Conduct daily line-ups and assist with service meetings and training sessions.
• Ensure staff knowledge of menus, specials, events, and service expectations.
• Support service recovery efforts and ensure guest concerns are addressed promptly and professionally.
• Ensure accurate timekeeping and compliance with Club policies and procedures.
• Maintain confidentiality of member and employee information.
• Perform additional duties as needed to support overall food and beverage operations.

Experience & Qualifications

• Minimum of 2 years of food and beverage management or supervisory experience, preferably in a club or hospitality environment.
• Bachelor’s degree preferred.
• Food Handler’s, Alcohol Safety, and CPR certifications preferred.
• Strong leadership, communication, and organizational skills.
• Computer literacy required; POS and spreadsheet experience preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

This job description is not intended to be all-inclusive and may be modified as business needs evolve. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Heritage Golf Group is an Equal Employment Opportunity Employer.