The Bakery Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal, and profitable operations of the Bakery Department. He/She coordinates human relations for the bakery and ensures the execution of all company and department policies and procedures on a timely basis.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Responsible for hiring, training, and performance management of team members
Responsible for the communication of information distribution to the entire department
Responsible for maintaining a positive atmosphere, spirit, and morale within the department
Demonstrate effective leadership skills by managing time and delegation
Develop team members and future leaders utilizing available materials and systems
Support and execute division concepts and programs
Accountable for executing and meeting financial goals
Responsible for identifying areas of opportunity throughout the store and within the department
Ensure quality and consistent product availability and solutions to our guests
Responsible for safeguarding, controlling, and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
Oversee that department systems and processes are utilized consistently and correctly
Direct meetings with the bakery leadership team to effectively plan production and promotion goals
Verifies team member schedules against business needs
Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
Verify all books and manuals are kept updated
Oversee inventory process and reporting
Oversee that Food Safety Procedures are adhered to
Approve all purchase orders and maintain adequate levels
Demonstrate good conflict management skills
Perform other duties assigned by upper management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Minimum of three years experience in management or equivalent
The Bakery Manager is required to work the scheduled work shift or as needed to meet the needs of the store guests and team members
Ability to work and communicate with all levels of management and subordinates in a professional manner
Ability to self-motivate, problem-solve and work with minimal supervision
Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
Ability to stand for long periods of time (up to 4 hours)
Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs
Ability to work within a freezer for up to 15 minutes
Must possess technical skills to perform basic math and computer tasks (Word, Excel, Email)
Ability to work at a fast pace, but efficient and controlled manner
Must maintain Certified Food Safety Manager certification
Bilingual English/Spanish is a plus
Ability to receive phone calls at home
Must be flexible to work various hours/shifts, including weekends and holidays
Must attend meetings, including out-of-town, requiring overnight stays
Must be able to transfer to another store within the area
Ability to function as a team member and get along with others
This job description is intended to provide a high level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operation.