B2B Customer Service & Order Entry Specialist

LHH is seeking a Business-to-Business (B2B) Customer Service & Order Entry Specialist for a contract to hire position in Charlotte, NC. This position is ideal for a detail-oriented professional with a strong background in manufacturing or distribution who can manage customer accounts, process orders with accuracy, coordinate international shipments, and support workflows from quoting through delivery. This position is fully in office Monday - Friday.

Responsibilities:

Customer Service & Account Support

• Serve as the primary point of contact for B2B customers, providing timely and professional communication.
• Handle inquiries related to pricing, product availability, order status, and shipment updates.
• Build and maintain strong customer relationships through reliable service and problem resolution.

Order Processing & Administration

• Accurately enter, update, and process customer purchase orders in the ERP system.
• Prepare quotes, confirmations, and supporting documentation.
• Ensure all orders meet accuracy standards and comply with internal procedures.

International Shipping & Logistics

• Coordinate and track international shipments from order release to final delivery.
• Prepare and review customs documentation, commercial invoices, packing lists, and export paperwork.
• Work closely with freight forwarders, carriers, and internal teams to ensure timely and compliant shipping.

Returns & RMA Support

• Process Return Material Authorizations (RMAs), ensuring proper documentation and follow‑through.
• Collaborate with customers and internal teams to investigate and resolve return or quality issues.

Qualifications:

• 3+ years of B2B customer service and order entry experience, ideally within a manufacturing or distribution environment.
• Hands-on experience with international shipment coordination and completing customs/export documentation.
• Strong background in processing purchase orders, quoting, and order management.
• Experience handling RMAs or product return processes.
• Proficiency with ERP/order entry systems and Microsoft Office Suite.
• Excellent communication, time management, and organizational skills.
• Ability to work fully onsite Monday–Friday.
• Experience working directly with freight forwarders or logistics partners.