B2B Collections Associate

This position supports the Legal, Accounts Receivable, and Repossession teams for a company that provides financing for commercial equipment. The role involves working closely with internal teams, attorneys, and third-party vendors to manage accounts that may involve collections, bankruptcy, or repossession processes. It is a detail-oriented, team-based role with a mix of customer communication, administrative work, and coordination with legal partners.

Responsibilities

• Answer inbound calls and emails regarding customer accounts.
• Assist with questions around payments, past due balances, payoffs, contract details, payment schedules, account updates, fees, insurance, tax, and year-end statements.
• Maintain accurate notes and updates in the system.
• Process and post payments from customers, attorneys, and third parties.
• Track legal billing invoices and expenses.
• Assist with payment plans and ensure records are current.
• Support the collections team with account follow-up as needed.
• Work with outside attorneys to track case updates and documentation.
• Review and log legal documents such as affidavits and bankruptcy filings.
• File Proof of Claims for bankruptcy cases and maintain tracking for judgments and legal timelines.
• Assist with debt sale preparation and legal documentation organization.
• Coordinate with repossession vendors and assign accounts.
• Assist in locating customers through skip tracing and asset searches.
• Process repossession-related invoices and proceeds.
• Track recovered or secured equipment in the system and help with title requests and documentation.
• Maintain spreadsheets and tracking logs for payments and legal activity.
• Run reports and assist leadership with data requests.
• Upload, scan, and organize documentation in electronic files.
• Support special projects and ad hoc tasks as needed.

• High School Diploma required.
• Ideally 1-2 years of collections experience in the commercial/consumer industry, preferably with past due accounts over thirty days.
• Advanced computer skills including proficiency in Microsoft Office and Excel applications, email, and basic internet usage.
• Great written and verbal communication skills.

• An Associate's or Bachelor's degree in a legal field is preferred but not required.
• Proficient knowledge and understanding of HIPAA guidelines, FDCPA and FCRA regulations, and the credit approval process.
• Ability to work well under pressure and meet tight deadlines.
• Strong interpersonal and internal customer service skills.
• Ability to prioritize and handle multiple tasks efficiently with minimal guidance.
• Adaptability to changing environments and strong work ethics.
• Strong persuasion, negotiation, problem-solving, and conflict resolution skills.
• Ability to establish and maintain effective working relationships within the Account Receivable department, across the organization, and with outside agencies.

This role is onsite and highly collaborative, working with legal, accounting, and collections teams. Regular interaction with attorneys and external vendors is expected. The ideal candidate is willing to learn, team-oriented, and comfortable communicating with others.

Job Type & Location

This is a Contract to Hire position based out of Fort Collins, CO.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Collins,CO.

This position is anticipated to close on May 20, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.