AVP Retail Banking Supervisor

About the Company

Milford Federal Bank is a community bank offering a supportive, professional environment. We promote the constant learning and development of our employees which allows us to excel in delivering exceptional customer service to our customers. Our community. Your Bank.

About the Role

This newly created role will continue to move our Consumer Banking division forward in delivering exceptional customer service, relationship building, and operational soundness with a focus on employee development and consultative sales.

Responsibilities

• Leads staff by applying knowledge of the Bank’s products, services, policies and procedures.
• Develops and communicates sales strategies to staff to enable the branch to achieve and exceed sales/deposit goals.
• Responsible for seeing that branch staff are properly trained as well as planning, assigning and directing work.
• Creates a positive work environment by providing direction and leadership to branch staff with emphasis on superior customer service skills, achieving sales goals, and teamwork.
• Build and promote the branch, drive sales and promote overall ownership and accountability for customer service and branch success.
• Serves as acting representative for the VP, Retail Market Manager in their absence, providing leadership coverage, decision making support and ensuring continuity of operations across all branches.
• Functions as a peer leader within the retail market, providing guidance, support and mentorship to Relationship Banking Supervisors and branch teams to promote consistency in performance, accountability and execution.
• Partners with the VP, Retail Market Manager to drive market-wide performance by supporting sales strategies, business development efforts and pipeline management across all branch locations.
• Plays a key role in developing and coaching high-potential employees and emerging leaders, supporting succession planning and overall talent development within the retail network.
• Acts as a communication liaison to ensure key initiative, updates, and expectations are constantly delivered, understood and executed across all branches.
• Serves as a role model for leadership, professionalism, and customer experience standards, helping to reinforce a strong and consistent culture across the retail network.

Qualifications

Prior supervisory and interpersonal skills and excellent communication skills are required. Ability to relate to and interact with people at all economic, social and educational levels.5-7 years’ experience with Bank or similar organization in related responsibilities. Experience Proficiency in Microsoft Office, including Word and Excel. Bachelor’s Degree or equivalent experience.

Required Skills

Thorough knowledge of teller and customer service operations is required. Prior experience with introducing and/or managing sales programs including goal attainment within assigned branch is necessary. Must have the ability to coach, develop and motivate staff.

Preferred Skills

Banking systems experience such as COCC, Insight preferred.

Pay range and compensation package

$68,000 - $95,000.

Annual discretionary profit sharing plan

Excellent Benefits Package

Equal Opportunity Statement

Milford Federal is an Equal Opportunity Employer. The recruitment, selection, employment and training of employees shall be without discrimination because of race, color, religion, national origin or sex.Milford Federal will take affirmative action to provide equal opportunity to all applicants and employees.We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.