ABOUT THIS ROLE:
Under the direction of the Vice President, Compliance, serves as a senior leader within the compliance function and a key component to the second line of defense. The position is responsible for the day-to-day execution, oversight, and continuous improvement and maturity of the organization's Compliance Management System (CMS). The role ensures compliance risks are proactively identified, communicated and mitigated, while advancing a culture of compliance, accountability, and member protection. Manages the day-to-day activities of the Compliance Coordinator and provides coaching, mentoring and performance management responsibilities to foster a high-performing, engaged and accountable team.
WHAT YOU WILL DO:
- Manages the daily operations of the Compliance Coordinator by providing ongoing supervision, coaching, guidance, and continuous learning. Establishes clear expectations and delegates effectively. Oversees performance management including but not limited to conducting reviews, recommending corrective action, and performing other employment actions. Actively participates in the employee engagement process to ensure a motivated staff. Participates in the interviewing process and hiring of compliance team members as needed.
- Maintains and enhances the enterprise-wide Compliance Management System consistent with regulatory expectations, business best practices and strategic goals. Leads the development, review, and maintenance of compliance policies, standards, and governance documents. Coordinates and contributes to the annual Compliance Risk Assessment, ensuring risks are appropriately identified, measured and documented.
- Serves as the subject matter expert on all consumer protection laws and regulations impacting lending, deposits, payments, advertising, servicing, and other functional areas. Provides timely, practical, and actionable regulatory guidance to business partners.
- Participates in new product, service, and system development initiatives, ensuring compliance requirements are incorporated early and effectively. Reviews and provides compliance guidance on disclosures, marketing, credit card terms, digital content, and other member-facing materials.
- Oversees the enterprise-wide monitoring program, ensuring controls are evaluated for design and operational effectiveness.
- Leads root-cause analysis and development of comprehensive corrective action plans for audit, examination and internal findings. Maintains and reports on corrective action tracking dashboards, ensuring issues are resolved timely and sustainably. Partners with the Credit Union's external internal audit firm, ERM, IT, and Operations to strengthen controls and remediate issues.
- Develops, maintains, and presents compliance dashboard metrics and trend analysis to the Regulatory and Compliance Committee.
- Manages the development, delivery, and maintenance of the compliance training curriculum across the enterprise. Promotes a culture of compliance through communication, coaching, and partnership with business lines. Ensures training content aligns with regulatory requirements, risk trends, and operational realities.
- Leads the annual HMDA filing process and certifies the completeness and accuracy of submitted data. Coordinates with BSA/AML, Legal, Information Security, Government Affairs, Internal Audit, Operations and the broader Risk Division to ensure enterprise alignment.
- Performs other related compliance and administrative duties as assigned by the VP, Compliance
QUALIFICATIONS:
Education
BA/BS required, preferably in a business-related field
Experience/Skills/Knowledge:
- Minimum of 7 years' experience required in a depository institution or regulatory agency. Certified Compliance Officer or Certified Regulatory Compliance Manager a plus.
- Deep knowledge of federal consumer protection regulations (e.g., Reg B, Reg Z, FCRA, HMDA, EFTA/Reg E, UDAAP, TISA/Reg DD) required.
- Excellent analytical and problem-solving ability required as well as the ability to conduct thorough research, interpret and understand all Credit Union and CFPB related laws and regulations, and provide workable recommendations and solutions to problems. Must be able to convert complex regulations into actionable guidance.
- Excellent verbal, written, telephone and interpersonal communication skills required.
- Broad knowledge of, and practical experience with, credit union or other financial institution operating areas, functions, products and services required.
- Must have a strong service orientation in alignment with the credit union's mission and core values.
- Ability to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner.
- Must have the ability to work with all levels of management, credit union staff, and members and be able to influence outcomes.
- Must have the ability to create presentations to all levels of the organization for training or reporting purposes as well as produce senior-level reporting.
- Must be PC proficient, including Microsoft Office (Word, Power Point, Excel, Outlook) and the Internet as well as other spreadsheets and financial analysis programs.
- Must be able to travel on occasion to conduct credit union business.
ABOUT:
People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.
If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!
