The Aviation Senior General Manager (SGM) is the senior-most leader responsible for overseeing all operational, financial, and administrative functions for an airport station or multi-department aviation services operation. This executive role ensures safety, regulatory compliance, customer satisfaction, operational efficiency, workforce performance, and sustainable business growth. The SGM acts as the primary liaison with airline partners, airport authorities, government agencies, and internal stakeholders, ensuring high-quality service delivery and operational excellence across all departments. Compensation: $115,000.00 - $130,000.00 annual salary (US Dollars) DOE The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Compensation: $115,000.00 - $130,000.00 annual salary (US Dollars) DOE
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits: Staff & Mgmt
- Strategic Leadership & Operational Excellence
- Provide overall leadership and direction for multiple aviation service departments.
- Develop and execute long-term strategies to improve operational performance, safety culture, customer satisfaction, and financial results.
- Ensure full compliance with FAA, TSA, OSHA, Airport Authority, and company standards.
- Implement operational best practices and continuous improvement initiatives to optimize productivity, quality, and on-time performance.
Financial & Business Management
- Own P&L performance for the station or region; create annual budgets and forecasts.
- Monitor revenue, labor costs, overtime, operational expenses, and warranty/chargeback exposure.
- Identify growth opportunities, negotiate airline contracts in partnership with corporate teams, and support new business transitions.
- Analyze operational and financial data to drive cost efficiency and maintain profitability.
People Leadership & Talent Development
- Lead, coach, and develop a large, diverse workforce including managers, supervisors, and front-line employees.
- Foster a culture of accountability, engagement, safety, and high performance.
- Oversee staffing strategies, succession planning, and employee development programs.
- Partner with HR on employee relations, investigations, corrective actions, and workforce planning.
- Support union environments where applicable, including interpretation of CBAs and labor relations management.
Safety & Compliance
- Champion a safety-first culture across all operational environments, including ramp, terminal, airfield, and facility operations.
- Ensure adherence to safety protocols such as FOD control, equipment inspections, hazard assessments, and incident reporting.
- Lead incident investigations and corrective action plans.
- Maintain compliance with all airport security requirements, including SIDA/AOA policies.
Customer & Stakeholder Engagement
- Serve as the primary point of contact for airline partners, airport officials, FAA/TSA representatives, and executive leadership.
- Lead regular performance meetings with customers to review KPIs, SLAs, operational challenges, and improvement plans.
- Build strong relationships to enhance customer confidence and support contract renewals.
- Respond to escalations and ensure timely resolution to operational service issues.
Operational Oversight & Performance Management
- Oversee daily operations to ensure service delivery meets or exceeds airline SLAs.
- Manage KPIs including on-time service, quality audits, safety metrics, financial performance, and employee productivity.
- Lead cross-department coordination to support smooth aircraft turns, facility cleanliness, and overall station performance.
- Implement technology platforms to support scheduling, WFM, QA, and operational reporting.
