Job Summary
The Plant Resident Engineer serves as the primary technical liaison between the customer and the engineering team, supporting product integration, validation, defect analysis, and issue resolution at customer R&D and manufacturing sites. The role ensures effective communication, timely problem-solving, and successful product launches while coordinating activities between internal development teams and the customer.
Key Responsibilities
Customer Support & Resident Activitie
- sAct as the on-site technical representative and primary point of contact for the customer
- .Communicate system functionality, software release schedules, and project milestones
- .Analyze customer requirements and technical specifications
- .Ensure proper configuration and maintenance of test vehicles, test benches, and ECUs with approved software and hardware versions
- .Support integration testing, result analysis, defect tracking, and issue resolution
- .Perform joint validation and verification activities with customer teams
- .Conduct first-level analysis of defects reported by customers, production plants, and validation teams
- .Investigate and troubleshoot issues identified at customer R&D centers and manufacturing plants
- .Support customer production sites during product launch and ramp-up phases
- .Serve as the technical reference point for resident engineers and facilitate knowledge sharing
.
Team Coordinati
- onPrepare and present regular status reports on defects, testing activities, and resolution progres
- s.Coordinate technical activities between customer teams and internal engineering group
- s.Ensure timely communication and escalation of critical issue
s.
Customer Interf
- aceReview customer claims and discuss resolution strategies with project stakeholde
- rs.Provide updates regarding software releases, project schedules, and development progre
- ss.Participate in cross-functional meetings with customers and suppliers to drive efficient problem resoluti
on.
Internal Project Coordina
- tionCollaborate with Technical Project Leaders (TPL), Software Project Leaders (SW PL), and development teams to resolve customer iss
- ues.Coordinate with internal engineering teams to gather and share technical informat
- ion.Capture lessons learned and transfer knowledge to internal teams for continuous improvem
ent.
Required Skills & Qualifica
- tionsBachelor's or Master's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or related f
- ield.Experience with automotive ECUs, embedded systems, and vehicle integra
- tion.Knowledge of automotive communication protocols such as CAN, LIN, Ethernet, and UDS diagnos
- tics.Experience in defect analysis, troubleshooting, validation, and tes
- ting.Familiarity with automotive development processes and product launch activi
- ties.Strong customer-facing, communication, and coordination sk
- ills.Ability to work independently at customer locations and manage multiple priori
ties.
Preferred Qualific
- ationsExperience working with OEMs or Tier-1 automotive supp
- liers.Knowledge of Automotive SPICE, Functional Safety, or AU
- TOSAR.Hands-on experience with diagnostic and testing tools such as CANoe, CANalyzer, INCA, or similar
tools.