Auto Deputy Specialist III (Supervisor)

The Auto Branch Supervisor supports the Auto Branch Manager in overseeing daily operations of the Auto Deputy Specialist team. This role ensures accurate and efficient handling of vehicle registration, titling, and licensing transactions while maintaining compliance with policies and procedures. Key responsibilities include staff training, workflow management, personnel supervision, resolving escalated customer issues, and promoting operational excellence. Success in this position requires deep knowledge of vehicle registration processes, strong leadership, and effective problem-solving skills.

Duties and Responsibilities

• Manage and oversee the performance of Auto Deputy Specialists and Auto Lead Deputy Specialists, ensuring adherence to procedures and quality service. Assign daily tasks, monitor workflow, and provide guidance to optimize efficiency. Conduct performance evaluations with the Branch Manager and provide coaching, training and disciplinary actions as needed. Resolve staff conflicts and foster a positive, productive work environment.

• Oversee and ensure high-quality customer service at all service windows. Assist with resolving complex customer issues, including disputes and special case scenarios.

• Ensure all transactions comply with state regulations, policies, and fraud prevention protocols. Conduct periodic audits of transactions and documentation to maintain compliance and prevent fraudulent activities. Train staff in fraud detection techniques and compliance updates.

• Monitor and oversee the cash handling procedures to ensure accuracy and accountability. Audit daily cash reports, identify discrepancies in cash reconciliation. Ensure proper security measures are in place for cash transactions and handling.

• Ensure that all transactions comply with state law and regulations. Monitor fraud prevention measures and conduct periodic audits. Train staff on compliance and fraud detection. Conduct weekly inventory audits and deletes to verify all inventory is accounted for. Escalate potential fraud and compliance issues to management and the Special Investigation Unit (SIU).

• Develop and conduct training programs for new hires and existing employees on RTS system operations, fraud prevention and customer service excellence. Provide ongoing mentorship and support for Lead Deputy Specialists and Deputy Specialists. Stay updated on regulatory changes and ensure staff compliance through continuous education.

• Ensure accurate and efficient data entry into the state RTS system. Troubleshoot system errors and provide support for technical issues encountered by staff. Monitor transactions for accuracy and compliance.

• Performs other duties as assigned.

Education:

• High school diploma or GED equivalent from an accredited institution within the U.S.

Experience:

• A minimum of five (5) years of cash handling, data entry and customer service experience.

• A minimum of three (3) years of supervisory/leadership experience.

• Prior experience with vehicle registration, titling, or licensing services.

• Must be able to pass state-required RTS training.

• Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism.

Knowledge, Skills & Abilities:

• Ability to maintain a positive attitude and provide excellent customer service.
  
• Ability to work independently or as part of a team in a dynamic environment.
• Error Detection and Report Review: Demonstrates exceptional attention to detail in reviewing all documents related to vehicle registration and title, ensuring accuracy and identifying discrepancies or errors. This skill is vital for maintaining the integrity and reliability of critical business data.?
• Time Management and Prioritization: Exhibits strong time management skills, effectively prioritizing tasks to meet deadlines and maximizing productivity. This ability ensures efficient workflows and the ability to adapt to changing demands without compromising quality.?
• Cash Handling and Financial Accuracy: Ensures precise handling of cash transactions, safeguarding company resources and minimizing financial discrepancies. Expertise in cash handling is crucial for maintaining financial integrity and operational accuracy.?
• Customer Service: Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.
• Fraud Detection: Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes, with the ability to identify potentially fraudulent activities and verify the authenticity of documents to ensure compliance with company policies and industry standards.?
• Personal Computer (PC) experience, with proficiency in Microsoft Office Suite.?
• Excellent reading comprehension and verbal/written communication skills.?
• Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy.?
• Must be able to adhere to office confidentiality requirements regarding customer and department information.??
• May provide branch support at other branch offices, as necessary.?

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.

Work Environment and Physical Demands:

• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation and site visits to various Tax Offices, Harris County and community facilities, both outdoors and indoors.
  

Position Type and Typical Hours of Work:

• Work Schedule: 8:00 am - 5:00 pm | Monday - Friday
• Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions required.

Primary Work Location:

• TBD
  
  

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.