Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Shall demonstrate leadership and commitment with respect to the quality management system by:
Promoting the use of the process approach and risk-based thinking
Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements
Promoting improvement
Leads strategic decisions in conjunction with the MPA VP of Operations, MPA Chief Medical Officer (CMO), Hospital Administrators and other members of MH Senior Leadership team.Scope includes evaluation of growth opportunities through potential alliances, acquisitions, and physician recruitment including contract negotiations; and retention strategies.
Establishes and enhances effective relationships and communications with MPA physicians and non-physician staff.
Serves as a business leader for the assigned MPA practices including emphasis on providing value for McLeod Health through optimized practice operations performing at best practice levels for staffing, productivity and revenue.
Works collaboratively with all service line physicians to drive necessary improvements to result high value patient care (high quality/low cost).Engagement should include meeting face to face with every service line associated physician at least monthly to provide standardized physician and practice specific performance data in conjunction with VP/Director.
Monitors finance and operations of assigned practices to ensure that the performance objectives are met and clearly communicated to physicians, advanced practitioners and practice leaders.
Provides leadership and supervision of MPA’s assigned operations through oversight of assigned Practice Administrators to drive standardization in our goal to deliver reliable, patient centered care with the highest standards of service excellence for all patients.
Works in conjunction with the VP, MPA CMO and assigned Medical Directors to establish and implement goals, objectives, and timetables that support the organizations mission, vision and values.
Develops and manages annual budgets in conjunction with VP/Practice Administrators for all responsible practices.
Works with other MPA Associate Vice Presidents (AVPs) to develop and implement MPA policies and procedures as necessary.
Works with other MPA AVPs to coordinate resources from McLeod Health corporate services (human resources, quality & safety, information systems, marketing & PR, and finance).
Mentors and develops assigned practice leadership team to support successful performance and succession planning.Provides meaningful annual evaluation of all direct report staff.
Responsible to maintain all compliance and governmental regulations and industry requirements based on specialty.
Participates in professional development activities to keep current with trends and practices in health care administration.
Provide administrative direction to directors, managers, employed physicians and staff for the assigned services. Responsible for planning, leading, and directing operations of the assigned clinics to include:
Participating as member of the MPA Operations team
Ensuring practices meet KPIs in scheduling, production, FTE utilization, up front collections, and patient communication
Ensure throughput and efficient utilization of clinic imaging modalities and procedural areas as applicable
Responsible for meeting quality, operational and financial goals and expectations set forth by the MPA Operations teams.Implements processes to assure on going stability of these expectations and regular reporting out on business units.
Job Requirements:
1 – 3 years related experience, computer literacy, excellent communication and writing skills
Licenses/Certifications/Registrations/Education:
Required - Bachelor’s Degree
Preferred - Master’s Degree in Health Science Field
