Associate Specialist, Customer & Sales Support- JDE Systems
We are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support. This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions.
In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You’ll gain exposure to order management, client communication, and ERP systems—making this an ideal launchpad for long-term career growth.
Why This Opportunity Stands Out
- Industry Leader – Part of one of the largest providers in its space with a strong national footprint and market presence
- Growth & Stability – Backed by ongoing investment and expansion initiatives, creating long-term career opportunities
- End-to-End Business Exposure – Work within a company that supports clients across the full lifecycle—from concept and design to execution and ongoing operations
- Entrepreneurial Culture – Combines the resources of a large organization with the agility and collaboration of a smaller team
- Training & Development – Access to structured training programs and opportunities to build industry expertise
- Impact-Driven Work – Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.)
Key Responsibilities
Customer Engagement & Support
- Serve as a primary contact for customer inquiries via phone, email, and chat
- Deliver timely, accurate information regarding products, services, and order status
- Build positive relationships through professional and solutions-oriented communication
Order Management & Coordination
- Support order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillment
- Partner with sales teams to address customer needs and ensure a smooth order lifecycle
Issue Resolution
- Investigate and resolve customer concerns with a proactive, customer-first mindset
- Escalate complex issues appropriately while maintaining ownership through resolution
Sales & Administrative Support
- Provide day-to-day support to the sales team, including documentation and reporting
- Assist with preparing sales materials, tracking activity, and maintaining records
Product & Process Knowledge
- Develop a strong understanding of products, services, and internal processes
- Stay current on updates, promotions, and new offerings
Data Integrity & Systems
- Maintain accurate customer and sales data within CRM and JD Edwards (JDE)
- Support ongoing data management and reporting needs
What We’re Looking For
- Strong customer-first mindset with a genuine interest in helping others
- Excellent communication skills—both written and verbal
- Detail-oriented with strong organizational and problem-solving abilities
- Collaborative team player with a positive, proactive attitude
- Ability to manage multiple priorities in a fast-paced environment
Qualifications
- 0–2 years of professional experience in customer service, sales support, or related field
- (Internships or relevant coursework are highly valued)
- Hands-on experience with JD Edwards (JDE) is required
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with CRM systems is a plus
- Ability to pass a background check upon offer acceptance
Why This Role?
- Strong entry point into customer success, sales operations, or ERP-focused roles
- Opportunity to gain valuable experience working within JD Edwards (JDE)
- High visibility and cross-functional exposure
- Supportive, team-oriented environment with room for growth
