The Associate Director for Academic Success & Retention serves as a key operational leader for Rocky Top Gateway (RTG) within the Division of Student Success at the University of Tennessee, Knoxville. Reporting to the Executive Director, this position is responsible for overseeing the daily implementation of the program's student success model and ensuring that students participating in RTG receive proactive, coordinated support that promotes academic progress, engagement, and successful matriculation to UT.
The Associate Director manages the program's academic success and retention strategy, working closely with partners at Pellissippi State Community College (PSCC) and across the University of Tennessee to ensure students remain on track to complete all program and academic requirements. This includes developing systems to monitor student progress, coordinating interventions when challenges arise, and maintaining consistent communication with students to reinforce expectations and connect them with appropriate campus resources. This position supervises two Academic Coaches, who provide hands-on case management and individualized guidance to RTG students. Together, the team implements a high-touch, proactive advising and support model designed to ensure students successfully complete their first year and transition to UT as sophomores.
The Associate Director works extensively with academic advising units, student success initiatives, academic colleges, and campus support offices to ensure a coordinated student experience. Through careful oversight of student progress, collaboration with institutional partners, and leadership of the academic coaching team, this role plays a critical part in ensuring RTG students thrive both inside and outside the classroom.
Proactive Academic Success & Student Progress
- Lead the implementation of a proactive, intrusive student success model grounded in best practices for student retention, persistence, and transfer readiness.
- Develop and maintain structured systems to monitor student academic performance, engagement, and completion of RTG requirements, utilizing early alerts, progress reports, and consistent outreach.
- Ensure frequent, intentional communication with students regarding academic expectations, deadlines, and program milestones, reducing ambiguity, and promoting accountability.
- Identify and engage students experiencing academic or personal challenges through timely, coordinated interventions, working in partnership with advising, faculty, and student support services.
- Maintain a strong working knowledge of transfer student success frameworks, ensuring students are academically prepared and positioned for successful matriculation to UT.
Student Support Systems & Case Management
Oversee a structured case management approach for RTG students, ensuring each student receives consistent, personalized, and developmentally appropriate support.
Establish clear protocols for tracking student interactions, documenting interventions, and escalating concerns when additional support is required.
Serve as a central point of contact for student experience concerns, challenges, and complaints, ensuring issues are addressed promptly, appropriately, and in alignment with university processes.
Partner with campus offices (e.g., Dean of Students, Student Conduct, CARE teams) as needed to support student well-being and resolution of concerns.
Cross-Institutional Collaboration & Academic Alignment
- Serve as a key operational partner with Pellissippi State Community College (PSCC), collaborating with both staff and faculty to support student academic progress and engagement.
- Build relationships with PSCC faculty to support early identification of academic concerns, classroom engagement, and student success interventions.
- Collaborate closely with academic advising teams at both institutions to ensure students are progressing appropriately toward transfer and, where applicable, reverse transfer pathways.
- Partner with enrollment management and relevant offices to support clear communication and alignment around transfer articulation, course applicability, and degree progression.
- Coordinate with key campus partners to ensure students experience a seamless and aligned academic pathway across institutions.
- Establish strong collaboration with the Vol Study Center and related academic support services to coordinate course-based interventions, tutoring support, and responses to academic alerts and progress reports.
- Ensure alignment with campus partners and are actively utilizing available tools and resources to support student success.
- Work across Student Success, Academic Affairs, and Student Life units to ensure interventions are coordinated, timely, and effective.
Supervision & Staff Leadership
- Provide direct supervision for Academic Coaches, including hiring, training, performance management, and ongoing professional development.
- Ensure coaches are effectively implementing proactive outreach, case management, and intervention strategies aligned with program expectations.
- Foster a culture of accountability, care, and high expectations, grounded in measurable student success outcomes.
Data Tracking, Assessment & Outcomes
- Maintain accurate and comprehensive data related to student academic progress, engagement, and program completion.
- Monitor key indicators related to retention, academic performance, and transfer readiness, identifying trends and areas for improvement.
- Utilize data to inform targeted interventions, program adjustments, and continuous improvement efforts.
