Associate Director, Fire Alarm Operations

Position Overview

DGA Security is seeking an experienced Fire Alarm Operations Manager to lead our Fire Alarm division. This role is responsible for overseeing installation, service, inspection, and project management operations while ensuring projects are delivered on time, on budget, and at the highest quality standards.

This is a leadership role focused on driving operational excellence, team performance, and customer satisfaction.

Key Responsibilities

Leadership & Team Management

• Lead and manage installation, service, inspection, and project management teams
• Coach, mentor, and develop team members
• Foster a culture of accountability, performance, and continuous improvement

Operations & Project Execution

• Oversee fire alarm installations, service, and inspections across NYC
• Ensure compliance with NFPA codes, NYC regulations, and company standards
• Drive efficiency, quality, and customer satisfaction across all projects

Project & Financial Oversight

• Ensure projects are delivered on time and within budget
• Oversee WIP tracking, project profitability, and labor utilization
• Lead weekly project review meetings to remove roadblocks and maintain financial performance
• Partner with teams to ensure accurate billing, forecasting, and cost control

Cross-Functional Collaboration

• Work closely with Sales, Engineering, and Security Operations
• Support accurate estimating, project planning, and process alignment
• Establish and track key performance metrics

Training & Development

• Support training, certifications, and career development for team members
• Ensure compliance with licensing and certification requirements

Qualifications

• 7+ years of experience in fire alarm systems, fire protection, or related field
• Proven experience managing teams and project workflows
• Strong knowledge of NFPA codes and NYC fire code requirements
• NICET II required (NICET III preferred)
• Strong financial and operational management skills
• Excellent leadership, communication, and organizational abilities

Compensation

• Competitive salary: $150,000 – $170,000 (based on experience)
• Bonus eligibility

About Our Company

DGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.

From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.

What's In It for You

• Competitive compensation with an excellent comprehensive benefits package.
• Join a team of experienced, driven professionals who are passionate about what they do.
• Make meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.
• Vibrant company culture that believes in working hard and celebrating together.
• Work from our conveniently located office in the heart of Hell’s Kitchen.

Benefits and Perks

• Comprehensive health insurance includes medical, dental and vision coverage.
• 401(k) Retirement Savings Plan with Employer Match
• Exclusive Corporate Discounts
• Commuter Benefits
• Company Paid Life Insurance
• And much more!

DGA Security is proud to offer a comprehensive total rewards package. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is between $150,000 and $170,000 dollars which represents our good faith and reasonable estimate of the starting salary range at the time of posting. The actual rate offered for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity

DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.