This role offers a meaningful opportunity to build leadership and people-management experience while contributing directly to the success of events at Utah Valley University. Working alongside the Catering Manager, this position plays a key role in shaping a positive, professional team culture by supporting hiring, training, and staff development. From leading pre-function meetings to ensuring service standards are met, this role provides hands-on involvement in creating well-coordinated, high-quality event experiences for the campus and community.
Applicants will find value in a collaborative environment that encourages shared ideas, continuous improvement, and active participation in team success. This position supports employee growth through performance feedback and coaching while fostering a cooperative workplace that values respect and communication. For individuals who enjoy mentoring others, balancing operational responsibility with people leadership, and contributing to a service-focused university mission, this role offers both professional growth and a strong sense of purpose.
Staff Management: Assists the Catering Manager with hiring, training, and evaluating catering staff. Conducts pre-function meetings with servers and reviews all information related to event setup and service. Inspects employee grooming and uniforms and resolves any deficiencies. Provides feedback on staff performance, reports disciplinary issues to management, and participates in employee counseling when appropriate. Fosters a cooperative and productive work environment that supports employee morale. Attends all scheduled staff meetings and contributes suggestions for improvement.
Facility and Equipment Management: Sets and enforces procedures for event setup and cleanup to ensure facilities remain clean and orderly. Prepares and submits vendor orders for food, beverages, and equipment. Reports equipment malfunctions, safety hazards, and unsafe practices to supervisors or the Banquet Manager immediately.
Customer Service: Maintains ongoing awareness of customer needs during events and communicates instructions to staff to uphold service quality standards. Anticipates customer needs, responds promptly, and acknowledges all customers regardless of business level or time of day. Monitors and addresses customer complaints using established service recovery procedures to ensure satisfaction. Completes a Customer Problem Resolution (CPR) form for all resolved or unresolved issues, when applicable.
Graduation from an accredited institution with an associate's degree or any combination of education and/or experience related to the position classification summary totaling a minimum of two years.
Valid Driver's License.
Food Handler's Permit.
Knowledge
Knowledge of catering and food service operations, including event-based service delivery
Basic knowledge of marketing and accounting principles relevant to food service operations
Knowledge of food and beverage cost equations and cost-control concepts
Knowledge of food service point-of-sale (POS) systems
Knowledge of office productivity and basic design software
Knowledge of customer relations principles and staff management practices
Skills
Skill in analyzing information and preparing reports such as P&L statements, cost of goods, payroll reports, evaluations, procedures, and manuals
Skill in reading and interpreting technical procedures, written service manuals, and government regulations
Skill in developing work schedules and providing clear written and verbal instructions
Skill in responding effectively to questions from co-workers, supervisors, and customers
Skill in performing mathematical calculations related to food and beverage production, inventory, and customer checks, including fractions, weights (metric and U.S.), and temperature measurements
Abilities
Ability to solve practical problems and recommend solutions in environments with limited standardization
Ability to exercise mature judgment in operational and personnel situations
Ability to interpret and act on instructions presented in written, verbal, diagram, or schedule formats
Ability to effectively present information and respond to questions from groups, customers, staff, and the general public
