Assistant Store Manager

Clayton & Crume

Austin, TX

Who we are

Clayton & Crume is a start-up leather goods and lifestyle brand based in Louisville, KY. Founded in a college dorm room in 2012, our company has been built on the values of hard work, quality products, and honest treatment of customers. We pride ourselves on a team that supports one another in our mission to grow into a nationwide brand that is synonymous with quality.

Having grown our brand through word-of-mouth advertising and in-person sales, we know the importance of connecting with customers and sharing our goods firsthand. In November of 2019, we launched our flagship retail store in Louisville to provide a physical representation and a home to our brand.

The Assistant Store Manager will help manage our growing retail team, ideate and execute special events, and ensure that Clayton & Crume delivers a meaningful experience to every customer and client. The ideal candidate is personable and friendly when interacting with customers and detail-oriented regarding event days and operational procedures. To be successful, you must be a self-starter, maintain high-quality standards, and ideate innovative improvements for our store. You will make an immediate impact on the success of our flagship store and the Clayton & Crume brand.

Where you’ll fit in

The Assistant Store Manager plays a key leadership role in supporting the day-to-day operations and long-term success of our store. Working closely with the General Manager, you’ll help drive store performance, motivate a high-achieving team, and ensure every customer receives a premium, personalized experience.

In this role, you'll lead by example—driving sales, leading clienteling efforts, and facilitating product knowledge and training sessions that empower the team to succeed. You’ll take ownership of daily operations, from inventory and merchandising to floor management and customer engagement, ensuring the store is always well-stocked, visually aligned with brand standards, and ready to serve.

You’ll also contribute to planning and executing store events, workshops, and activations that connect our brand to the local community. As a leader, you’ll coach and develop associates, foster a service-first culture, and bring new ideas to continuously elevate the customer experience and improve operational efficiency.

Your responsibilities will include, but are not limited to, evaluating team performance, managing scheduling needs, identifying opportunities for growth and development, and supporting the implementation of policies that foster a productive and inclusive workplace. You’ll also take ownership of tracking key performance indicators (KPIs), analyzing sales and service trends, and executing strategic improvements to drive and exceed business goals. Above all, you’ll be a trusted point of contact for both team members and customers, ensuring challenges are addressed with professionalism, care, and a solutions-focused mindset.

What you’ll be responsible for

Collaborate with the General Manager to develop and implement strategic action plans that drive business growth and surpass sales targets.
Translate store goals and KPIs into actionable strategies for the team, and communicate progress regularly to ensure alignment and accountability.
Foster a culture of clienteling by coaching team members to build authentic, lasting customer relationships and maintain a strong client book.
Lead regular product knowledge and brand immersion sessions to ensure the team is confident and informed in selling our full assortment.
Implement structured development plans for team members, conduct regular performance check-ins, and identify opportunities for individual and team growth.
Oversee daily store operations, including inventory management, merchandising, and maintaining visual presentation standards that reflect our brand.
Act as a key contact for escalated customer service issues, ensuring all concerns are handled with care, empathy, and professionalism.
Execute opening and closing procedures, while managing operational tasks throughout peak business hours.
Inspire and guide team members to achieve individual and team sales and service goals through consistent coaching and motivation.
Take ownership of a specific area of the business—such as product training, events, or clienteling—and lead initiatives that deliver clear, measurable results.
Monitor sales trends, analyze store and associate performance data, and communicate insights and opportunities for improvement to leadership.
Collaborate cross-functionally with product development, marketing, production and home office teams to support brand initiatives, promotions, and store events.
Manage weekly scheduling to ensure appropriate coverage and maximize productivity during all business hours.
Partner with the General Manager to plan and execute in-store events, brand activations, and private shopping experiences that build community and drive traffic.
Maintain a clean, well-organized, and visually appealing retail environment aligned with brand standards and customer expectations.
Proactively identify operational inefficiencies or customer pain points, and implement solutions that improve team workflow and overall customer satisfaction.

What we’ll love about you

Your enthusiasm for delivering an exceptional customer experience
Your composed demeanor in the face of challenges and unforeseen circumstances
Your self-motivated work ethic and leadership skills
Your ability to effectively manage store operations
Your proactive nature and planning skills
Your strong sales sensibilities and KPI accountability
Your keen understanding of the Clayton & Crume brand, mission, and customer
Your capacity to manage multiple projects and adjust to frequently changing priorities
Your reliability, professionalism, punctuality, and business acumen
Your thorough attention to detail
Your flexibility and commitment to go above and beyond in your work