NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital in New York and the #3 Hospital in the nation by U.S. News & World Report, NYU Langone's culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 300 locations throughout the New York area, including six inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Asst Manager-Access Center.
In this role, the successful candidate will assure an outstanding Patient Experience and achieve the organization's goals related to patient access to NYU FGP services. This position will work collaboratively and maintain positive relationships with NYU FGP business leaders and cross-functional departments.
Job Responsibilities:
Additional Position Specific Responsibilities:
Must be able to think and plan strategically while acting tactically to meet goals. Must have solid understanding of Access Center practices and principles; knowledgeable in the latest Access Center and Healthcare trends via ongoing selflearning, reading, organization memberships, etc. Must have a passion for providing superior service to employees and NYU FGP patients and customers. Must have proven ability to lead/build teams and motivate staff; must have an optimistic attitude and a sense of humor. Must be a team player; positive interaction with supervisors and agents is essential. Must be able to manage effectively in a fast-paced, often high-pressure environment; maintains composure in stressful situations. Must be a motivated and decisive self-starter/problem solver with excellent time management and organizational skills. Must be able to work variable schedule(s) as necessary.
Minimum Qualifications:
To qualify you must have at least 2 year's experience in Access Center management preferably within a Healthcare environment. Must have 2+ years of leadership experience in providing superior Customer Service. Must be experienced in standard Access Center functions including: performance metrics, quality assurance, staffing, workforce management, training, hiring, and technology. Experience in and/or working knowledge of typical Access Center technology and systems (e.g., Cisco, WFM, Quality); knowledge of Healthcare systems is highly desirable must demonstrate ability to analyze business process, identify process inefficiencies, and provide strategies for optimization. Management level written and verbal communication skills is required; must be able to write and deliver presentations as required.
NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.