Assistant Front of House Manager

Do you excel at keeping business running smoothly? Can you lead a team with accountability, attention to detail, and a commitment to results? Are you driven to maintain high standards while providing exceptional and exciting guest service?

Union Hall restaurant at Journeyman Distillery is seeking an Assistant FOH Manager who thrives on structure, teamwork, and operational excellence. In this role, you’ll support the FOH team, ensure seamless service, and help uphold the standards that make our restaurant a unique destination. If you’re motivated by hard work, clear expectations, and measurable success, this is the role for you.

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discounts
• Monthly Founder's Day event with Founder/CEO, Bill Welter
• Annual Employee Putting Competition
• Annual Employee Party

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

GRIT

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcom Gladwell: it takes 10,000 hours of intensive practice to be great

ALWAYS A JOURNEYMAN

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st CUSTOMER

• Treating every customer with the mindset that they are the business’s 1st ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.

AMBASSADOR

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

PRINCIPAL DUTIES:

Driving Sales

• Cultivating guest relations through regular table visits

• Develop relationships with customer and build regular clientele base

Bar Program

• The Assistant FOH Manager runs the bar program in association with General Manager

• Schedules & manages prep for all areas involving bar

• Works with General Manager to create new cocktails & menus, analyze sales and costs, and constantly improve guest experience

• Proactively plan drinks for special events

• Inspire bar staff to create new cocktails

• Schedule tastings with General Manager

• Create plan for running beverage specials

• Work with Events Operations Manager to procure & prepare all ingredients for Events

Training & Development

• Become “Subject Matter Expert” in areas of training

• Develop tasting calendar with Chef & General Manager

• Conduct New Hire Orientation in association with Training Manager & Human Resources

• Schedule new employees training shifts as well as the first week of shifts in their job

• Perform Employee Reviews annually for each FOH employee

Opening Procedures

• Work with opening Chef to properly prepare the restaurant for service

• Daily walk-through of prepped items

• Create prep lists for each day

• Review daily sales log from previous day and popular item trends and make necessary adjustments prep quantities.

• Discuss pre-shift tasting food items

• Review labor log from day before

• Identify employees that did not clock out; adjust and train on proper procedures

• Follow up on employees that were scheduled and were not clocked in

• Prepare communication for daily shift

• Make adjustments to following days schedules based on needs

• Put a copy of Daily Roster Report at Host stand and a copy on Manager clipboard

• Print Floor Chart Maps and input daily roster

• Proper Cash Handling Procedures

• Confirm Bar Bank daily

• Confirm bar/retail drawers

• Assign drawers to staff for day

• Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.

Knowledge & Versatility

• Become proficient in all job functions of both front and back of house employees.

• Have and demonstrate a thorough understanding and practice of Journeyman Employee Handbook, employee benefits, and company values.

• Perform varied duties to ensure proper restaurant operation according to standard operating procedure.

Lead By Example

• Interact with, direct, and supervise employees on a daily basis in a fair and dignified manner

• Complete projects as assigned in a timely manner

• Use tact and good judgement when dealing with difficult guests. Respond to their needs with patience and courtesy

• Become proficient in all job functions of both front and back of house employees

• Uphold applicable policies and requirements of employment laws

• Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift

• Arrive to work on time and in ready to work condition

• Follow all rules, policies, procedures, and conditions of employment outlined in the Employee Handbook

• Conduct daily business with a high level of positivity and teamwork mentality

SECONDARY DUTIES:

• Share knowledge and information of Journeyman products and company history including the Featherbone Factory building, and E.K. Warren.

• Assist with departmental operations across Journeyman properties as required.

• Stay customer focused and nurture an excellent customer experience.

• Assist other staff on floor as you are available.

• Handle any problems that might arise both courteously and professionally.

• Consistently adhere to grooming and appearance standards set by the company – and ensure that staff adhere to the same standards.

• Understand and can communicate to guests our available food and beverage products, as well as Journeyman accommodations and services.

REQUIREMENTS:

• Must be at least 18 years of age or older.
• Good organizational skills and verbal communication skills.
• Ability to use logical or rational thinking to solve problems.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to carry out detailed written or verbal instructions independently.
• Ability to perform basic mathematical calculations, including calculations involving fractions, decimals, and percentages.
• Ability to stand for 8+ hours.
• Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five hours without sitting.