The Assistant Director of Housing is a full-time professional staff member within the Housing and Residence Life department. This role oversees all aspects of hosting overnight camps, conferences, and external groups utilizing campus residential facilities. The Assistant Director serves as the primary coordinator for program logistics, housing assignments, customer service, operational planning, and interdepartmental collaboration to ensure a high-quality experience for all guests, while supporting the mission, values, and educational goals of the institution.
Serve as the main point of contact for all summer and academic-year overnight groups staying in campus residence halls.
Work with Events Management Office to manage the full lifecycle of camps and conferences utilizing residence halls - including items such as inquiry, contracting, pre-arrival planning, on-site support, billing, and post-event evaluation.
Work with Events Management on strategic planning for event revenue opportunities involving overnight accommodations, both on and off campus.
Establish and communicate housing expectations, policies, and deadlines for all visiting groups.
Coordinate residence hall access, meal plans (as applicable), and facility requests in partnership with campus partners (Events Management, Facilities Management, Samford Dining, Public Safety, IT, etc.).
Work with Events Management Office to create housing assignments, building use plans, occupancy reports, and timelines for seasonal operations.
Oversee hall preparation processes, including key distribution and return, room readiness, signage, and safety compliance.
Collaborate with Facilities Management to ensure timely room turnover, building cleanliness, and maintenance support.
In cooperation with Events Management, develop and maintain conference manuals, standard operating procedures, and emergency response plans related to overnight stays.
Conduct regular walkthroughs of residence halls throughout the academic year to identify maintenance concerns, safety hazards, and facility improvement needs; submit and track work orders to ensure timely resolution.
Serve as the primary liaison between Residence Life and Facilities Managment for year-round building upkeep, preventative maintenance scheduling, and project planning in occupied and unoccupied buildings.
Monitor facility standards and furniture conditions in residence halls, recommending repairs, replacements, and capital improvements based on usage trends and long-term planning goals.
Maintain updated documentation of building conditions, recurring issues, and seasonal maintenance needs to support accurate forecasting and budgeting.
Collaborate with Facilities Management to coordinate access, keys, scheduling, and communication for maintenance projects that may impact residents or guest groups.
Respond to emergencies or incidents involving conference guests, collaborating with Public Safety and Housing and Residence Life leadership as needed.
Conduct post-event assessments and track key performance indicators related to guest satisfaction, occupancy, and revenue.
Recruit, train, and supervise student employees supporting camps and conferences operations.
Supervise professional residence life staff member – Facility and Safety Coordinator.
Provide ongoing coaching, performance evaluation, scheduling, and professional development opportunities for professional staff member and student employees.
Ensure staff deliver exceptional customer service and uphold departmental standards, procedures, and policies.
Manage budget/funds for assigned department budgets
Working with Events Management and Executive Director of Housing and Residence Life, develop pricing structures, track expenses, and oversee accurate billing and invoicing.
Represent Housing and Residence Life on campus committees related to summer programming, event coordination, and auxiliary services.
Be an active participant in the Residence Life Community, Student Affairs Division, and University
Attend meetings as scheduled by the Executive Director of Housing and Residence Life
Bachelor’s degree
2+ years in progressively responsible roles within a residence life, housing, or student affairs at a college or university or event planning, hospitality management, or related area
Maintain high level of confidentiality, work with frequent interruptions and manage multiple concurrent tasks
A commitment to and an understanding of a liberal arts education and the ability to embrace and promote the Christian mission of the University
Must be capable of handling multiple tasks and capable of managing and working with a diverse group of individuals;
Physical ability to traverse residence halls on-campus, majority are without elevators
Ability to work extended hours (nights and weekends) when needed and especially during peak summer operations
Master’s degree
Effective communicator possessing the ability to be sensitive to the needs and desires of students, parents, and staff
Outstanding written, verbal, social media, and technological communication skills
