Assistant Branch Supervisor, Grade N20

WHO WE ARE

MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers.

Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.

MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.

The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.

WHO WE ARE LOOKING FOR

Are you an experienced customer service supervisor looking for new challenges in a stimulating and supportive environment? Join us to begin your next great adventure!We are offering an exciting opportunity for you to join Montgomery County Public Libraries on our journey to transform and provide excellent library services for the diverse residents of Montgomery County.

If you excel in the areas of communication, staff development and training, customer service and want to work in an innovative and inclusive environment, this is the job for you. Our Branch Assistant Supervisors lead and support staff, serve as systemwide trainers and participate as members of planning and implementation work groups.

• Directly supervising the work of the circulation team responsible for the turnover of materials, handling account issues, and providing technical assistance to customers.

• Ensure delivery of excellent customer service by guiding staff and implementing policies and solving problems
• Serve as a member of a branch management team, participating in planning and organizing the work of the branch.
• Lead or assist in the day-to-day operations of a library branch.
• Serve as an on-site supervisor, leading, training, evaluating as well as coaching and mentoring staff of up to 8 people
• Develop, provide, and evaluate training to a diverse staff, throughout the Department.
• Respond directly to customer concerns, suggestions, and complaints.
• Serve on workgroups and committees designed to encourage communication and problem solving across all levels of the organization.
• Flexible, adaptable, and eager to implement change to better serve our communities.
• Able to communicate effectively with diverse audiences through a variety of platforms.
• Ready to grasp new technologies and train staff to use these technologies.
• Comfortable developing, presenting, and evaluating training, virtually and in person.
• An empathetic listener who enjoys understanding and responding to the needs of customers and staff
• Ready to understand the part your branch plays in the Department and the role the Department plays in County government.

Experience: Three (3) years of relevant support work in a library or other similar system, one (1) year of which must have been comparable to Library Assistant II.

Education: Graduation from an accredited college or university with a bachelor’s degree.

Equivalency:An equivalent combination of education and experience may be substituted.

Physical Ability:Ability to perform light physical effort, such as keyboarding, standing, or staying in place for long periods of time and lifting, carrying and/or moving library materials.

We will use preferred criteria screening questions:

• Proven experience leading diverse teams. Emphasis on developing and motivating staff by creating a culture of open communication,

• Coaching and/or supervising personnel, including providing input to or creating performance evaluations and staff schedules.
• Experience leading meetings, creating agendas, and/or developing training materials.
• Providing customer service and resolving complex customer service issues in a library setting; being person in charge in absence of a manager or supervisor
• Technology skills to include knowledge of Integrated Library System (ILS), office equipment, mobile apps, MS Office software and troubleshooting computer hardware and peripherals.