Asisstant Restaurant Manager

Why Join Osaka? We take care of our own. Beyond joining a globally recognized brand with deep culinary identity, you will enjoy a comprehensive benefits package designed for your well-being. This includes competitive health, dental, and vision insurance, generous paid time off (PTO), and parental leave. At Osaka, you aren’t just an employee; you are a steward of a global legacy with real opportunities for professional growth

Job Type: Full-time

Department: Administrative

Reports To: Restaurant Manager

Summary

Lead and oversee the full FOH operation at Osaka Miami, ensuring service excellence, operational efficiency, and consistent alignment with brand standards. Provide direction and support to Floor Managers and FOH staff, ensuring flawless service execution, effective use of POS systems, beverage program consistency, and high-level guest engagement. Operate in accordance with company policies and in close collaboration with the Restaurant Manager to drive guest satisfaction, strengthen team performance, and optimize overall restaurant operations.

Responsibilities

• Orchestrate daily floor operations during peak service hours, maintaining a high-visibility presence to set the standard for service excellence and operational flow.
• Direct a multidisciplinary FOH team (including Floor Managers and support staff), aligning service execution with business volume to ensure consistency.
• Oversee the accurate utilization of POS and reservation platforms, optimizing table turnover rates and seating efficiency to maximize cover counts.
• Enforce strict adherence to health, safety, and sanitation regulations (DOH/HACCP), ensuring a pristine dining environment and compliance with local laws.
• Spearhead training programs focused on advanced product knowledge (menu, cocktails, premium wines, sake) and technical service skills, significantly boosting staff confidence and selling capabilities.
• Lead pre-shift briefings to align the team on daily goals, 86 items, and upselling targets, ensuring clear communication across all stations.
• Cultivate a high-performance culture rooted in accountability and hospitality, effectively mentoring staff to improve retention and team morale.
• Execute performance evaluations and development plans, identifying top talent for promotion and addressing performance gaps proactively.
• Optimize labor costs by strategically managing staffing levels based on real-time service volume and forecasts, ensuring profitability targets are met.

Competencies

Customer focuse | Collaborate / Team Work | Action-Oriented / Proactive Execution | Learning agility

Education and/or Experience

Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

Language Skills:

English (Advanced)

Spanish (Preferred)

Computer Skills:

POS Systems (Toast, Micros, Aloha, or similar).

Reservation Platforms.

Microsoft Excel (Intermediate level).

Additional Knowledge:

Strong understanding of P&L management, budgeting, and cost control.

Proven experience overseeing Front-of-House operations and leading teams of 20+ staff.

Solid knowledge of beverage programs (wine, bar, sake) and high-end service standards.

Familiarity with Asian, Latin, or fusion cuisine concepts (upscale fusion preferred).

Knowledge of food safety standards and sanitation best practices.