This position performs technical and customer service work supporting daily aquatic facility operations, including program coordination, front-line services, and concession management. Responsibilities include inventory control, program delivery, customer engagement, and ensuring compliance with health, safety, and regulatory standards. Work is performed under the direct supervision of the Aquatics Supervisor.
- Assists in the planning, coordination, and delivery of aquatics and community-based programs, including swim lessons, CPR/First Aid/AED courses, and specialty classes such as babysitter training
- Provides support for facility rentals, programs, and special events, including set-up and breakdown.
- Procures supplies for the facility according to City policies and procedures.
- Maintains and develops procedures for storage of supplies in accordance with Florida Department of Business and Professional Regulation (FDBPR) and any other applicable regulations.
- Conducts research to determine the most competitive pricing for supply needs.
- Verifies receipt and condition of incoming shipments, including verifying packing slips, quantity and quality of items received.
- Facilitates the completion of inventory of all equipment, and supplies used in the daily operations of the facility.
- Prepares and maintains accurate inventory records, reports, forms, and other required documentation, including participating in physical inventory.
- Monitors and reports on the cost of goods sold to ensure pricing is competitive and meets cost recovery and revenue goals.
- Verifies concession operation and concession staff are in compliance with FDBPR regulations at all times.
- Follows proper health, safety, and sanitation procedures as applicable.
- Tracks staff certifications for compliance with DBPR, DOH and/or any applicable standards.
- Inspects equipment and facilities for cleanliness and safety and maintains quality appearance of work site.
- Monitors concession equipment to ensure proper working condition and recommends repair and maintenance needs.
- Promptly responds to inquiries and resolves customer concerns and complaints satisfactorily in accordance with the guidelines established.
- Provides support to front line services including data entry, pass sales, registrations, facility rentals, and fee collection and follows applicable cash handling procedures.
- Performs light housekeeping and assists with set up and break down of rentals, programs, activities, and events.
- Assists with opening, closing, and securing facilities in compliance with policies and procedures.
- Provides input on staff scheduling to ensure all hours of operation are staffed at appropriate levels.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)
- Knowledge of inventory procedures used in the ordering, receiving, storing of supplies.
- Knowledge of recreation and aquatics program operations.
- Ability to analyze costs of goods sold report and evaluate pricing
- Ability to assess and forecast needs of concession supplies, equipment and staffing levels.
- Knowledge of food sanitation procedures, occupational hazards, and safety precautions.
- Skilled in written and oral communication skills; ability to follow written and oral instructions.
- Skilled in the use of small office equipment, including copy machines or multi-line telephone systems.
- Ability to operate concession equipment and tools.
- Skilled in using computers for data entry, word processing and accounting purposes.
- Ability to read and interpret a variety of vendor catalogs and inventory reports.
- Knowledgeable in the use of computer software (Word, Excel, etc.) and ability enter data accurately from a wide variety of source documents.
- Ability to make decisions objectively based on customer service and fiscal constraint.
- Ability to establish and maintain effective working relationships with City officials, other employees, and the public.
Education and Experience:
- High School Diploma from an accredited high school or possession of an acceptable equivalency diploma is preferred.
- Two (2) years of customer service experience in retail management, recreation, aquatics, or closely related field.
(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)
Licenses and Certifications:
- Possession of or ability to obtain a valid Florida driver’s license by date of hire.
- Possession of or ability to obtain CPR/First Aid certification within first year of employment.
- Possession of or ability to obtain Food Handler Certification as required.
- Possession of or ability to obtain Food Manager Certification within six (3) months of hire.
- Possession of or ability to obtain Lifeguard certification within one (1) year of hire.
