Under the direction of the Assistant Parks, Recreation and Aquatics Director, or designee, this position is responsible for performing a variety of customer service functions related to the daily operations of the reception desk at the Fife Aquatic Center.
This position reports directly to the Aquatics Coordinator II.
Anticipated schedule is Monday – Thursday, 9 a.m. – 1 p.m.
- Greet patrons and provide basic assistance at the reception desk in a friendly and professional manner.
- Answer phone calls and provide general information or direct calls to appropriate staff.
- Assist patrons with program registrations and facility reservations using the REC1 system.
- Accept payments for programs and retail items following established procedures.
- Provide general information about aquatic programs, classes and facility amenities.
- Help keep the reception desk and lobby area clean, organized and welcoming.
- Assist with restocking retail or concession items as needed.
- Perform other basic support tasks as assigned.
Other Duties:
- Perform related duties as assigned.
- Assist with cleaning, stocking and sanitizing the lobby area and restrooms as needed.
Knowledge of:
- Diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community members and patrons.
- Effective oral and written communication skills.
- Interpersonal communication skills using tact, patience and courtesy.
- Basic record-keeping techniques.
- Word processing and computer software applications.
- Telephone etiquette.
Ability to:
- Defuse difficult or challenging customer interactions.
- Develop rapport and build positive relationships with the public.
- Demonstrate proper etiquette when interacting with patrons either in person or on the phone
- Perform CPR and provide basic first aid.
- Communicate effectively in English, both orally and in writing.
- Maintain records and generate reports.
- Prioritize tasks and manage time effectively.
- Maintain current knowledge of applicable rules, regulations, policies and procedures.
- Work independently with minimal supervision.
- Operate a variety of software and office equipment necessary to perform job functions.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: a High School Diploma or GED and one year experience working in a similar job environment.
LICENSES AND OTHER REQUIREMENTS:
Must obtain valid First Aid and CPR certification within six months of employment.
WORKING CONDITIONS:
Environment:
- Indoor work environment.
- Frequent interruptions.
- Flexible work schedule, including evenings and weekends
Physical Abilities:
- Dexterity of hands and fingers to operate computer keyboard, and other office equipment.
- Reaching overhead and horizontally, moderate lifting, and carrying up to 40 pounds or more.
- Seeing, speaking and hearing; sitting or standing for extended periods of time.
- Bending at the waist, kneeling or crouching to assist participants or retrieve materials.
- Hearing and speaking to exchange information.
Union Status Non-represented
FLSA Status Non-exempt
Salary Range
Adopted 4/15/2026
Last Revised 4/15/2026
The statements contained herein reflect general details as necessary to describe the principal functions for the job, the level of knowledge, skill and ability typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to balance the workload.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Class specifications are only intended to represent a descriptive summary of the range of duties and responsibilities associated with specific positions. Therefore, specifications may not include allduties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.
