Apprenticeships Advisor-NHC Endowment Grant TFT

DEFINITION:

The Apprenticeship Advisor (Temporary Full-Time) provides direct student support, career and apprenticeship advising, job search assistance and employment preparation into Cape Fear Community College’s apprenticeship programs. This position guides prospective and current apprentices through the apprenticeship enrollment and registration process, including eligibility requirements and job search assistance, and responds to general inquiries from the public regarding apprenticeship programs, career pathways, and related college services.

This position will also assist with the recruitment of prospective apprentices and the planning, organizing, and participating in apprenticeship-focused recruitment activities, information sessions and events. This role conducts targeted outreach to prospective apprentices; and delivers presentations and information sessions to promote apprenticeship programs. Additionally, this role will support other apprenticeship staff as needed.

***This is a full-time, temporary, grant-funded position supported by a three-year grant, expiring May 31,2029 with the potential to be extended.***

SUPERVISION RECEIVED AND EXERCISED:

• Receives direct supervision from the Director of Apprenticeships.
• Receives general supervision from the Senior Director, Apprenticeships & Workforce Partnerships.
• Exercises no supervision.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Assist in reporting on key metrics such as enrollment growth, retention, course completion, credential attainment, wage progression, and apprenticeship completion rates
• Coordinate with employers, apprenticeship staff, and internal teams to support apprentice placement and ongoing success
• Support Manager, Apprenticeships with coordination of apprenticeship outreach events such as, campus visits, prospective apprentice information sessions and events, in-person and virtual information sessions, employer engagement events, and other similar programs.
• Partner with the Work-Based Learning staff to align apprenticeship efforts with paid work opportunities for CFCC students.
• Respond to electronic and phone information requests from prospective apprentices, including enrollment steps, job search assistance, and college services.
• Provide direct student support and individualized career and apprenticeship advising to individuals interested in Cape Fear Community College apprenticeship and pre-apprenticeship programs
• Assisting prospective apprentices with job search activities, including, but not limited to, resume development, interview preparation, and employer referrals
• Guide prospective and current apprentices through the apprenticeship enrollment and registration process, including eligibility requirements, documentation, and timelines
• Communicate, track, monitor, and follow up with apprenticeship inquiries to support recruitment and enrollment efforts
• Collaborate with and assist Manager, Apprenticeships with implementation of effective recruitment strategies and maintaining accurate database of apprentice recruitment and outreach efforts.
• Represent and promote CFCC at college fairs, school visits, community events and functions, and other recruitment activities
• Coordinate special projects and other assigned tasks.

Other Important Functions:

• Assist in the promotion, planning, and coordination of activities and events within Economic & Workforce Development.
• Participate in the enforcement of the Rights and Privacy Act.
• Perform other related duties and responsibilities as assigned.

QUALIFICATIONS:

Knowledge of:

• Knowledge of recruitment goal setting and monitoring of targeted student populations.
• Knowledge of student recruitment, inquiry management, and relationship-based marketing.
• Knowledge of human relations and personnel practices.
• Proficiency in apprenticeship/student tracking systems (e.g., NCRAN) and ability to analyze data for compliance, reporting, and funding.
• Knowledge of Microsoft Office Suite, CRM’s, and student information systems (preferably Colleague).
• Knowledge of successful customer service practices.
• Knowledge of virtual outreach platforms.

Ability To:

• Perform related work as required.
• Work well both independently and as part of a team with individuals with diverse backgrounds.
• Communicate clearly and respectfully, both orally and in writing.
• Must be willing to work evenings and weekends.
• Some travel is required. Must have a valid driver's license and access to a reliable vehicle if school vehicle is not available. Driving record must be free of any moving violations.
• Ability to travel between campuses on short notice.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing, walking, or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• Associate’s degree or higher
  
  

Minimum Experience:

• Minimum of 1–3 years of experience in building relationships, managing projects, and communicating effectively to support planning and delivery of initiatives.
• Valid NC driver’s license with driving record that is within the parameters set by the college

Preferred Education/Training, Experience, Skills:

• One year of apprenticeship/career counseling/recruitment (or comparable) experience
• Community College experience preferred
• Bilingual in English/Spanish highly preferred
• Experience using a CRM preferred
• Experience presenting to large and small groups preferred
• Virtual outreach and tele-counseling experience preferred

Special Instructions to Applicants:

• This position requires a valid North Carolina Driver’s License that is free of any moving violations.

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.