Applicantion Support Specialist

Andiamo

Tempe, AZ

Provide first-line IT support to end users by diagnosing and resolving hardware, software, and access issues across multiple channels. This role involves managing support tickets, configuring devices, administering user accounts, and collaborating with internal teams to ensure the timely resolution of technical problems. Ideal for early-career IT professionals with strong troubleshooting abilities, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented environment with a flexible schedule.

What You’ll Do

Provide Tier 1–2 technical support via phone, email, chat, and ticketing systems
Log, categorize, and manage incidents in a call tracking system
Troubleshoot hardware, software, and access issues using established processes and knowledge bases
Escalate complex issues and collaborate with internal IT teams
Document solutions and contribute to internal knowledge base improvements
Support end users with basic “how-to” guidance (logins, printing, Office tools, etc.)
Assist with device setup and configuration (laptops, desktops, tablets)
Perform user account administration (Active Directory, email systems, business apps)
Participate in system upgrades, deployments, and internal IT projects
Follow IT security protocols and organizational policies

What We’re Looking For

1–3 years of experience in a technical support/help desk or call center environment
Strong troubleshooting skills with the ability to follow structured processes
Experience supporting Windows OS and Microsoft Office
Familiarity with ticketing systems and call tracking tools
Basic understanding of user administration (Active Directory, Office 365 or similar)
Ability to manage multiple priorities in a high-volume support environment
Strong communication skills and a customer-first mindset
Self-starter who can work independently and as part of a team

Nice to Have: