Analyst - Order Management

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

• Serve as the primary point of contact for customer order-related inquiries via email or CRM.
• Create, process, and manage customer orders accurately in SAP ERP.
• Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
• Analyze the backlog orders and fulfil the orders by cross shipping.
• Reach out to internal stakeholders to fix the order blocks & handle returns and process credit/debit notes or billing corrections as necessary.
• Analyze the warranty claims to approve or decline basis standard operating procedure.
• Share periodic reports with the stakeholders on Open orders & Warranty claims etc. as required.
• Ensure accuracy and completeness in all transactions and documentation.
• Proactively identify and implement process improvements in the order management workflow.
• Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
• Ensure compliance with company policies, procedures, and audit requirements.

Qualifications

• 4 to 6 years of experience in Order Management or related roles.
• Strong knowledge on MS suite (Word, Excel & PowerPoint).
• Excellent problem-solving, analytical, and organizational skills.