Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
The ERP Analyst is responsible for the following:
- Good practical experience with SAP ABAP.
- Technical Analysis, Designing, Solutioning, Code Reviews and Testing the of SAP developments.
- Strong experience in SAP Production Support and Operations, including:
- Handling L1.5 / L2 support tickets
- Managing Incidents, Problems, Service Requests, and Change Requests
- Root Cause Analysis (RCA) for recurring and critical issues
- Ensure adherence to Support SLAs which include:
- Incident prioritization and resolution
- Tracking and meeting response / resolution timelines
- Proactive risk and issue management during peak business cycles.
- Ability to resolve medium-to-complete technical issues independently and manage business-critical incidents.
- Experience working in 24x7 global support models, coordinating with functional teams, business stakeholders, Basis, and third-party vendors.
- Good understanding and cross-functional working knowledge of SD, MM, PP, FI modules.
- Author and validate Technical Specification documents and create Unit Test plans and Test Scripts.
- Actively participate in SAP system upgrades, enhancement packs, and patching activities, including:
- Impact analysis
- Code remediation
- Regression testing support
- Keep abreast of SAP releases, enhancements, and new functionalities, and perform application research to recommend improvements.
- Ensure compliance with development standards, data standards, transport management, and audit requirements.
Demonstrate strong verbal and written communication skills, especially in stakeholder updates and incident communications
Qualifications
- Bachelor’s Degree – Engineering or Computer Science
- 4-6 years overall SAP experience with minimum 1 End to End Implementations and at least 1 Support Project.
- Must be expert at testing and debugging procedures.
- Must be able to evaluate user requirements relative to current application functionality.
- Requires clear written and verbal communication in a technical context.
- Should have thorough knowledge on Reports, RFCs, Forms, OOPS ABAP, Data conversions – BDC, LSMW, BAPI, Enhancements, BADI, IDOC’s, ALE,
- SAP TM, SAP EWM, HANA, Workflows Knowledge is an added advantage.
- Able to work with Business, Functional and Technical Teams.
- Proven ability Delivering complex and time sensitive projects.
- Excellent analytical skills and the ability to provide alternative solutions to technical problems.
