POSITION PURPOSE:
Directs and controls the operation of the TAB department. Supervises and trains TAB personnel. Ensures customer service and product quality, selection and presentation.
KEY RESPONSIBILITIES:
· Creates a culture of beer and wine exploration, innovation and education for customers and employees.
· Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service in the liquor department.
· Liaison with vendors. Orders, receives and breaks down loads. Stocks, displays and rotates product in the liquor department to ensure quality, selection, eye-appeal and proper inventory level to meet customer demands. Creates effective displays for mixers, beer, liquor, wine and other related merchandise in the liquor department.
· Assists customers by answering questions on product quality and taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
· Ensures compliance with state and federal liquor sales laws and Company restricted sales and loss prevention policies. Monitors inventory and space security.
· Supervises, motivates, trains and participates in the hiring of TAB personnel.
· Schedules personnel to ensure adequate coverage, service level and meeting of budgetary goals.
· Supervises the day to day functions of the liquor department to achieve customer service, and sales and profit objectives.
· Conducts daily inspections of the liquor department and initiates corrective measures to ensure compliance with maintain in stock conditions, sanitation, safety and security requirements.
· Assists with all duties such as: cleaning, stocking, storage and customer service.
· Implements effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors Company required reports. Follows Company transmittal procedures. Maintains records on ad items movement. Takes inventories and maintains accurate department records.
· Maintains and organizes sales area, backroom and cooler.
· Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
· Follows Company policy in pricing and handling reduced-to-clear items.
· Answers and responds to incoming calls appropriately.
· Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
· Ensures that all associates are trained and instructed in the proper performance of work duties. Monitors associate performance and reports observations to the Store Director. Resolves associate complaints and reports to the Store Director as appropriate.
· Maintains confidentiality concerning associates, store sales and other Company information.
· Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
· Other necessary and required duties.
PEOPLE RESPONSIBILITIES:
· Supervision of Wine Stewards and Cicerones (Beer)
SCOPE DATA:
· Single store responsibility
· Varying types of areas urban vs rural within one Division
Education Level:
· High School Diploma or equivalent.
· Must maintain state Food Handler’s Permit.
Experience Level:
· Must be 21 years or older.
· Minimum of 3 years’ experience as a Wine Steward or Cicerone (Beer).
· Maintain product and industry knowledge by attending seminars and wine tastings offered by distributors.
Skills and Experiences:
· Requires working knowledge of all job duties within the Liquor Department.
· Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers, vendors and co-workers.
· Requires knowledge of employment laws and workplace practices. · Requires a good understanding of Company practices and Liquor Department policies and procedures on storage, safety, sanitation and loss prevention. Requires knowledge of state and federal liquor sales laws.
· Must be able to learn types, nomenclature, alcohol content, uses and care of liquor department products. Requires an awareness of popular drink recipes.
· Requires the ability to judge and react to business activity.
· Must have knowledge of product quality, variety, standards, sanitation and labeling.
· Requires knowledge of basic mathematics and metric measurements.
· Operates computer software and electronic ordering devices to order products, plan sales, input inventory and schedules and print labels.
· Utilizes cleaning supplies and equipment. Utilizes safety cutters, compactors and checkstand equipment.
· May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
PHYSICAL ENVIRONMENT:
· Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs. Bends, stoops and reaches frequently and may climbs ladders. Pushes and pulls fully loaded hand trucks, six-wheeler carts and pallet jacks.
· Manual dexterity and good eye-hand coordination are necessary.
· Mental alertness is necessary to ensure safe and accurate completion of work activities.
· Must be available to work flexible or unusual hours as needed, including early mornings or overnight shifts.
· Must have own transportation.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified