Airport Customer Relations Coordinator - Colorado Springs Airport

City of Colorado Springs

Colorado Springs, CO

Open until filled

Airport Customer Relations Coordinator - Colorado Springs Airport

In this position, you will coordinate and manage customer service programs and hospitality initiatives at the Colorado Springs Airport. You’ll oversee passenger experience programs, supervise customer service staff and volunteers, and support public relations efforts. This is a dynamic role ideal for someone with a passion for hospitality, customer service, event planning, and community engagement.

The Airport Customer Relations Coordinator is responsible for enhancing the overall customer experience by leading customer service initiatives, volunteer engagement, public-facing passenger programs, and special events. This role ensures that travelers, visitors, and community partners receive exceptional service and a welcoming experience while representing the City of Colorado Springs Airport.

*We encourage interested applicants to apply early, as applications will be reviewed as they are received. The position may close without prior notice once filled.*

Benefits Offered:

Medical, Dental, and Vision Insurance
PERA Retirement
Paid Time Off: Vacation, Sick, and Holidays
Employee Medical Clinic and Pharmacy
Wellness Programs, Fitness Classes and Gym Discounts
Medical Management Programs
Basic & Voluntary Life Insurance
Short & Long Term Disability
Long Term Care
HRA and Flexible Spending Accounts for Health and Dependent Care
Read more about our many benefits at this link: https://coloradosprings.gov/totalrewards

Pre-Employment Requirements: The selected candidate must pass (or have already passed) a fingerprint-based criminal history records check as required by the Transportation Security Administration.

Job Type: Full-time; Non-Exempt

Work Schedule: Monday - Friday 8:00AM - 5:00PM; Schedule may vary due to event and/or airport operational needs
Hourly Salary:$26.19 - $31.44

As an Airport Customer Relations Coordinator, you will:

Plan and execute airport tours, special events, and airline inaugural flights, including passenger engagements, receptions, meetings, and seasonal/holiday celebrations.
Develop and implement recognition events for volunteers and ambassadors.
Support airport public relations and communications initiatives.
Assist the social media team with content creation from events and passenger engagement activities.
Collaborate with the airport communications team to ensure the website remains current and accurate for customer needs
Other duties as assigned

Coordinate and manage all aspects of customer service initiatives, including:

Digital welcome kiosks
Volunteer programs
AskFlyCOS email responses
Website updates and customer-facing information
ADA programs
Supervise and support volunteer ambassadors
Promotional items

Oversee public-facing programs such as:

Airport music program
Parking program
Volunteer and educational programs
Sunflower Program for Hidden Disabilities
Table at events

Learn more about this job by reviewing the class specification on theCity of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:

Strong knowledge of airport services and hospitality industry standards.
Excellent customer service skills, with the ability to remain professional and effective under pressure.
Exceptional organizational, project management, and event planning abilities.
Strong interpersonal and written/oral communication skills.
Creativity and initiative in designing and implementing engaging passenger experiences.
Takes initiative, strong self-starter, able to work independently and collaborates well with a team.
Excels in a faced-paced environment with multitasking.

Equivalent to the completion of the twelfth grade (high school diploma or GED).
Three (3) years of full-time experience in communications, event planning, customer service, or public engagement.

Substitutions:We value a diverse range of qualifications and experiences.Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.We encourage all to apply!

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

Experience in a customer-facing role within hospitality, tourism, or airport services.
Experience in event planning or hospitality management.
Experience with program membership

Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position.

Physical Demands:Exerting up to 25 lbs. occasionally or negligible weights frequently; walking, standing, or sitting for over 30 minutes for event coordination and attendance. Environmental ConditionsFrequencyPrimary Work EnvironmentOffice EnvironmentExtreme TemperatureNeverWetness and HumidityNeverRespiratory HazardsNeverNoise and VibrationsNeverPhysical HazardsNeverMechanical and/or Electrical HazardsNeverExposure to Communicable DiseasesNever