AI & Automation Business Analyst

We are seeking a business-oriented AI and automation leader to identify, prioritize, design, and help implement practical workflow improvements that reduce seller administrative burden, improve internal process efficiency, and increase customer-facing time. This role will translate business needs into scalable process improvements, low-code automations, agent-assisted workflows, and adoption plans across sales and marketing operations. 

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE: 

• Identify repetitive, rules-based, high-friction work that can be simplified, automated, or shifted out of seller workflows.
• Translate business pain points into process maps, workflow logic, requirements, and prioritized automation opportunities.
• Prototype and implement solutions using Microsoft tools such as Power Automate, Copilot Studio, SharePoint, Forms, and Teams.
• Partner with Salesforce, IT, and architecture teams when workflows require CRM integration or broader system connectivity.
• Pilot solutions with small cohorts, collect feedback, and iterate quickly.
• Define metrics and track business impact for workflow changes.
• Support adoption through training, documentation, and enablement
• Help document guardrails, risks, and readiness criteria so solutions are scalable and sustainable.

WHO YOU ARE: You readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations. You figure out the processes necessary to get things done. You experiment with a wide range of existing technologies while applying new and emerging options that can enhance organizational outcomes. You consistently apply a business driver and marketplace focus when prioritizing actions.

FOR THIS ROLE, YOU WILL NEED: 

• Bachelor’s degree in any related STEM courses
• 5+ years of experience in business analysis, process improvement, workflow design, operations, or automation.
• Strong process mapping and requirements translation skills.
• Hands-on experience with workflow tools 
• Strong comfort using AI tools to accelerate analysis, drafting, and workflow design.
• Strong stakeholder management and communication skills across business and technical teams.
• Ability to move quickly, pilot solutions, and improve through feedback
• Authorized to work in the United States without sponsorship now and in the future
  • Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. MUST be US Citizen or possess a Green Card

PREFERRED QUALIFICATIONS THAT SET YOU APART: 

• Experience with Microsoft Copilot Studio, Power Platform, Power Automate, SharePoint, Teams, and Forms.
• Familiarity with Salesforce workflows and commercial processes.
• Familiarity with Snowflake or broader data platform concepts.
• Experience with user enablement, training, or change adoption.
• Experience validating solution quality through pilots, UAT, or QA.

Our Culture & Commitment to You

We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs. 

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our  Culture & Values and about Diversity, Equity & Inclusion at Emerson.  

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training. 

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