Advisor, Program Effectiveness - Cybersecurity Metrics & Reporting

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

The Advisor, Program Effectiveness – Cybersecurity Metrics & Reporting is a senior individual contributor focused on metrics, reporting, and program effectiveness across cybersecurity functions, with an initial emphasis on vulnerability management.

This role designs and standardizes cybersecurity KPIs/KRIs, reporting models, and dashboards using ServiceNow (including VR), Tableau and/or Power BI, and other data sources.

• Define and maintain a cybersecurity metrics framework (KPIs, KRIs, OKRs) that supports executive decision-making and demonstrates program effectiveness.
• Develop and maintain a data dictionary and standardized definitions for all key metrics (what they mean, how they are calculated, and how they should be interpreted).
• Design and maintain logical and physical data models for cybersecurity reporting, using ServiceNow (including VR and CMDB tables), Tenable, Tanium, Splunk, and other systems as sources.
• Leverage ServiceNow (including Vulnerability Response, CMDB, and ITSM modules) as a core source of truth for workflow and status metrics.Develop and standardize ServiceNow-based reports, dashboards, and potentially Performance Analytics indicators.
• Apply best practices in visualization and information design to keep dashboards clear, actionable, and aligned with stakeholder needs.
• Implement governance for dashboard lifecycle (versioning, ownership, change control).
• Partner with the Senior Principal, Vulnerability Management to ensure Tenable- and VM-related metrics align with risk models and program goals.
• Work with Senior Manager(s), Managers, and Supervisors of Security Delivery to understand operational workflows and design metrics that support effective management.
• Support Security Leadership in using metrics for planning, prioritization, and communication with clients and regulators.
• Regularly review and refine metrics to avoid metric sprawl and ensure alignment with evolving business and security objectives.

Required Qualifications

• 6+ years of combined IT, cybersecurity, and/or analytics experience, with:
  • 3–6 years in cybersecurity operations, vulnerability management, or related domains.
  • Significant hands-on experience in reporting, data analysis, and KPI design.
• Strong experience with:
  • ServiceNow (especially VR, CMDB, ITSM tables, and reporting capabilities).
  • Cybersecurity data sources such as Tenable, Tanium, Splunk, and similar platforms.

Preferred Qualifications

• Experience in healthcare or public-sector environments and familiarity with associated regulatory drivers.
• Prior involvement in building or governing enterprise cybersecurity metrics frameworks.

• Remote position (US only)
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 4/30/2026

The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.