Administrative Coordinator - Provider Integration & Onboarding

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

HYBRID | Onsite Location: DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

The Administrative Coordinator (Onboarder) onboards APP’s and physicians for Duke Health Integrated Practice (DHIP). The position requires diplomacy, attention to details, and the ability to succeed by providing timely service in a highly matrixed environment with competing deadlines and complex tasks. Healthcare regulatory/licensing knowledge is an advantage in this position. The coordinator partners with the director, colleagues, department contacts, and other stakeholders to assist with the growth of programs and projects for highly efficient onboarding processes that successfully relocate, orient, and integrate new providers into the practice, hospital system and broader community of Duke Health.

JOB DUTIES AND RESPONSIBILITIES

• Identify essential tasks and stakeholders involved in the onboarding of Advanced Practice Providers and Physicians, including credentialing, third-party enrollment, marketing, IT, practice management, and benefits. Communicate changes in start dates or anticipated issues and present collaborative solutions to colleagues and leadership.
• Establish effective working relationships with internal customers, organizational leaders, and onboarding stakeholders to coordinate onboarding activities. Serve as a liaison and build relationships with newly hired clinical providers, familiarizing them with the organization, mission/values, benefits, contacts, and Duke resources.
• Exhibit a welcoming, customer service focused attitude in all interactions with Duke internal and external clients. Perform periodic “check ins” with new Advanced Practice Providers and Physicians throughout their onboarding process to ensure they are familiar with Duke, their sites, processes, and timelines. Ensure director and leadership are aware of hurdles.
• Seek innovative ideas and best practices in onboarding and collaborate with management to ensure onboarding resources remain current, including forms, websites, and departmental materials.
• Complete monthly onboarding activity reports for assigned providers and assist with other departmental reporting as needed.
• Assist with planning and managing the on-site monthly New Clinician Orientation.

JOB ELIGIBILITY REQUIREMENTS

• Work requires 2 years related business or administrative or human resources related experience to become familiar with general personnel practices and coordination of major office activities.

• A Bachelor’s degree in a business or HR related field may be substituted for 2 years experience.

• OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

• Knowledge of DHIP and/or familiarity with Duke Health entities.
• Onboarding experience/exposure.
• Healthcare project management and/or healthcare onboarding experience preferred.
• Database management or user experience.
• Recruitment/sales/PR or other experience with internal/external customers and project management.
• Experience with multi-tasking of detailed work and low/no error rates.
• Work experience in a highly matrixed environment.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.