About Us
Designfusion is a leading technical solutions provider for the design and manufacturing industry, offering end-to-end solutions for engineering and production needs. With industry-leading 3D printers and extensive expertise in Siemens Digital Manufacturing Software, we deliver cutting-edge solutions tailored to our clients' needs. Backed by experienced leadership, a top-rated customer support team, and deep technical knowledge, we pride ourselves on delivering exceptional service. Our team-oriented, authentic, and flexible culture emphasizes a growth mindset, fostering innovation and collaboration. With decades of proven success and offices across the United States and Canada, Designfusion is poised for continued expansion and success.
Job Summary
The Additive Manufacturing Solutions Engineer is responsible for providing advanced technical support for Designfusion’s enterprise-level additive manufacturing customers. The role works closely with the Director of Strategic Accounts to deliver technical evaluations, workflow development, engineering documentation, and hands-on support throughout the customer lifecycle.
This position is a fully technical, customer-facing role with a strong pre-sales component focused on high-value enterprise engagements. The Additive Manufacturing Solutions Engineer will assist with additive manufacturing assessments, develop detailed engineering recommendations, create workflow documentation, and contribute to the long-term success and expansion of enterprise additive initiatives. The role requires strong technical depth, clear communication, and the ability to help customers integrate and optimize additive solutions within their operations.
Key Responsibilities
- Strategic Account Technical Support: Collaborate directly with the Director of Strategic Accounts to support enterprise additive customers. Assist with technical evaluations, workflow documentation, engineering analyses, and enterprise additive program support.
- Technical Pre- and Post-Sale Support: Provide technical expertise during discovery, evaluation, and implementation stages. Support demonstrations, technical presentations, feasibility analysis, and solution recommendations as part of strategic account engagements.
- Proposal and ROI Development: Contribute to the development of technical proposals, ROI analyses, and strategic workflow recommendations that support enterprise additive initiatives and customer decision-making.
- Enterprise Additive Program Support: Develop and maintain structured enterprise additive program frameworks that include workflow design, process documentation, implementation support, troubleshooting assistance, and continuous improvement activities.
- Technical Publications and Documentation: Create technical whitepapers, case studies, engineering reports, and internal documentation that showcase Designfusion’s additive expertise and customer outcomes.
- Enterprise Expansion Support: Contribute technical knowledge to support the growth of strategic additive initiatives within emerging and existing accounts.
- Cross-Functional Collaboration: Work closely with engineering, sales, marketing, and leadership teams to ensure alignment between technical solutions, customer objectives, and program execution.
Qualifications and Skills
- Minimum of 3 years of experience in additive manufacturing, mechanical engineering, industrial engineering, or a related technical field.
- Associate’s degree or higher in Engineering, Additive Manufacturing, Mechanical Engineering, Industrial Technology, or a related discipline.
- Strong understanding of additive manufacturing processes, materials, part design, and production workflows.
- Hands-on experience with industrial 3D printing technologies, including part setup, print preparation, workflow development, and post-processing.
- Ability to conduct detailed technical assessments, analyze data, and develop engineering recommendations.
- Strong communication and presentation skills with the ability to translate complex technical concepts into clear, customer-ready documentation.
- Excellent organizational and time management skills, especially when supporting multiple enterprise accounts simultaneously.
- Experience working directly with customers in a technical support, application engineering, or enterprise consulting capacity.
- Proficient in creating technical documentation such as whitepapers, case studies, workflow diagrams, and engineering reports.
- Familiarity with CAD/CAM tools, part analysis tools, and additive manufacturing software platforms is a plus.
- Experience supporting pre-sales technical evaluations, solution validation, or enterprise application engineering initiatives is highly preferred.
What We’re Looking For
- A technically driven and highly motivated professional who enjoys solving complex engineering challenges while supporting enterprise-level customers in a consultative, customer-facing role.
- Strong technical expertise paired with a sales-oriented mindset, with the ability to support pre-sales activities, communicate Designfusion value, and deliver clear engineering recommendations aligned with customer goals.
- Excellent problem-solving skills and high emotional intelligence, with the ability to build rapport and credibility with engineering teams, operators, and leadership at customer sites.
- A proactive self-starter who works effectively both independently and collaboratively with strategic account leadership and cross-functional teams.
- A passion for additive manufacturing and continuous improvement, with a commitment to delivering best-in-class technical support and driving long-term customer success.
- Organized and detail-oriented, with the ability to manage multiple long-term technical engagements across enterprise accounts while maintaining strong follow-through and communication.
Work Environment
This on-site position is based in Milford, OH, and includes an expected travel commitment of up to 40%, which may involve regional or national travel to support client needs, attend meetings, or participate in training and events.
