ADA Compliance Specialist

The client is committed to ensuring equal access to services and information for all customers, including individuals with disabilities. To comply with ADA, Section 508, and WCAG 2.1 AA standards, the client must establish an ongoing accessibility program for all digital documents and forms, including Word, Excel, PowerPoint, PDFs, and other materials.

Because accessibility requirements evolve and new documents are continuously created, this effort requires a sustainable program with clear governance, processes, and trained staff.

We recommend engaging an ITP III - specialized in ADA compliance contractor - to assess existing documents, develop accessible templates, and establish repeatable workflows. Long-term oversight would transition to a designated full-time employee (FTE).

This program will improve compliance, customer service, operational consistency, and the commitment to accessible service delivery.

Scope of Work (ITP III - specialized in ADA compliance contractor)

• Assess current forms, documents, and templates to identify accessibility gaps.
• Remediate priority Word, Excel, PowerPoint, PDF, and other materials to meet ADA/WCAG requirements.
• Develop standardized ADA compliant templates for enterprise-wide use.
• Create governance guidelines, quality control processes, and long-term accessibility workflows.
• Build an inventory and tracking system for forms and documents, including remediation status.
• Provide staff training and hands-on knowledge transfer to support long-term sustainability.
• Prepare the program for transition to a designated FTE who will manage future operations.