The ACH Operations Specialist I will support the processing of ACH transactions and electronic payment files in compliance with applicable rules and regulations, while serving as a point of contact for internal teams and external parties to resolve settlement inquiries and payment-related issues.
Responsibilities:
Data entry and file maintenance, including transaction input and recordkeeping
Clerical and administrative support, including filing, scanning, and issue escalation.
Daily review and validation of payment data and documentation.
ACH file processing and electronic payment data and documentation.
ACH file processing and electronic payment batch management.
Handling and resolution of client ACH disputes.
Client and partner support via phone and written communication.
Adherence to BACHA rules and all relevant regulatory requirements.
Basic review and analysis of ACH file specifications and client-submitted files.
Level I research and resolution of payment processing issues.
Coordination with third-party vendors to address system or processing concerns.
Daily balancing of ACH activity and reconciliation.
Management of daily workflow against established processing cutoff windows.
Participation in special projects as needed (system conversions, disaster recovery testing).
Requirements:
High School diploma or equivalent
Basic proficiency in Microsoft office (Word and Excel)
Strong customer service background with demonstrated experience in resolution
Familiarity with banking or payment processing platforms preferred.
Prior experience in banking operations or branch/retail banking environments preferred.