Accounts Receivable & Customer Solutions Specialist
We’re seeking an Accounts Receivable & Customer Solutions Specialist who thrives at the intersection of customer relationships, problem-solving, and cash flow management. This role is responsible for ensuring timely payment of outstanding invoices while serving as a trusted point of contact for customers by resolving issues that may delay payment.
This is not a transactional collections role — it’s a customer-first position that requires professionalism, persistence, and the ability to collaborate internally to drive results.
Key Responsibilities
Accounts Receivable & Collections
- Proactively contact customers (40–60 calls per day) regarding outstanding invoices and payment status
- Actively manage the accounts receivable aging report to ensure timely follow-up on all open balances
- Provide customers with invoices, statements, and supporting documentation as needed
- Facilitate customer payments, including credit card payments, ACH/bank information, and remit-to guidance
- Accurately document all customer interactions, collection efforts, and resolutions in the system
Customer Service & Issue Resolution
- Identify and address service, shipping, quality, or warranty issues that may be preventing payment
- Enter warranty RMAs and support customers through the resolution process
- Initiate credit requests and support the credit review process in collaboration with management
- Partner with internal teams (operations, service, sales, and management) to resolve customer concerns efficiently
- Overcome objections professionally while maintaining positive, long-term customer relationships
Customer Relationship Management
- Serve as an advocate for customer needs while reinforcing the value of the company’s products and services
- Communicate responsiveness and reliability that differentiates the company from competitors
- Build trust and long-term relationships to support customer retention and ongoing business partnerships
Accounting Operations Support (Cross-Training)
Upon successful onboarding and demonstrated competency, provide backup support for accounting functions, including:
- Customer invoicing
- Credit card and check payment processing
- Customer vendor setup requests
- Accounts Payable vendor invoice processing
Qualifications
- 1–3 years of experience in accounts receivable, collections, customer service, or accounting support (B2B preferred)
- Strong communication skills with the ability to have professional, solution-focused conversations about payments
- High attention to detail and strong documentation habits
- Ability to manage high call volume while maintaining a positive customer experience
- Comfortable navigating accounting systems and CRM/ERP platforms
- Strong problem-solving skills and ability to collaborate cross-functionally
