Account Supervisor

Company Description

MPATHIK is a healthcare communications agency dedicated to helping clients bring life-changing therapies to the world. By collaborating closely with patients, medical professionals, and advocacy organizations, MPATHIK creates impactful and meaningful marketing strategies. The company values deep listening, authenticity, and compassionate communication as core principles for building trust and promoting health innovation. MPATHIK combines expertise with empathy to make a difference in healthcare marketing.

Role Description

Overview

The Account Supervisor, in partnership with the Account Director, will be responsible for the strategic thinking, and management of multiple clients and brands. This includes end-to-end support on development, execution, delivery of all deliverables. Additionally, you will be responsible for developing and maintaining strong relationships with your clients to deliver high quality work and organically grow the business. People who exceed in this role are highly empathetic, patient, warm, thoughtful, organized, and excellent communicators.

Responsibilities

Manage MPATHIK Client relationships

• Serves as a day-to-day point of contact for Clients to ensure timely communication and project updates
• Builds and maintains positive, professional working relationships with Clients
• Facilitates open communication to develop a trusting relationship with Clients to deliver the highest quality work
• Supports efforts in identifying opportunities to expand business by recognizing client needs and sharing with Account Director
• Travel to client as necessary to support relationship building and ensure smooth project execution

Facilitates Project Development and Execution

• Manages day-to-day workflow across internal teams, partner vendors, Clients, and client MLR teams to ensure smooth project execution
• Ensures project briefs are accurate, detailed, and approved by Clients, including clearly defined objectives and deliverable goals
• Provides clear direction to internal teams and reviews deliverables to confirm alignment with project objectives and client expectations
• Partners with Account Director to assess resource needs and support efficient project management
• Identifies potential project risks or conflicts early and works with Account Director to address concerns proactively
• Actively participates in strategy and planning meetings, status calls, financial tracking, partner agency coordination, and project-level reporting as directed

Financial Management of Client Projects

• Assists with forecasting, accruals, and invoicing in alignment with internal and client processes
• Monitors project budgets and tracks expenses to help ensure deliverables are executed on time and within budget
• Provides regular financial updates to Account Director to support overall account financial health

Builds and Applies Critical Knowledge

• Develops and maintains a strong understanding of each client’s business and brand objectives
• Builds knowledge of and demonstrates empathy for the disease states we support
• Stays up to date on industry trends and the rare disease/patient engagement space to help inform recommendations and team discussions
• Supports patient and content strategy by translating patient/caregiver insights into programs and materials in collaboration with Account Director

Supports Operations and Processes

• Helps ensure established processes are followed across projects to support workflow efficiency as the business grows
• Acts as a client service advocate by encouraging cross-functional collaboration and consistent adherence to agency SOPs

Maintains a working knowledge of processes related to Adverse Event (AE) Reporting, including:

• Completing training on client-specific SOPs and reporting requirements
• Ensuring internal teams understand and follow client-specific requirements
• Supporting the reporting of Adverse Events (AE) as needed, escalating to Account Director when appropriate

Core Competences + Qualifications

• Bachelor’s degree or equivalent plus 5+ years of relevant industry experience in Advertising or Interactive/Professional Services.
• Previous project management and project planning experience (2+ years)
• Ability to collaborate closely with others in a team environment under tight deadlines
• Outstanding communication skills
• Outstanding organizational skills
• Ability to follow and manage the creative workflow processes
• Ability to manage projects through a diverse group of people and personalities
• Detail-oriented
• Ability to manage multiple projects to deadlines
• Proficiency in Apple OSX and Windows platforms, including MS Outlook and MS Word

Salary Range: $95k-115k