Account Manager

Job Title

Account Manager

Job Description Summary

Our client is a leading global provider of specialty software. As our Account Manager, you will be the principal point of contact for our client and will be managing a small portfolio in North America, expanding to Europe and the Middle East. You will lead staff in all operations, the coordination of services and activities, financials, vendors, and manpower required for current and future needs of the client. The Account Manager also has responsibility for the overall financial and KPI performance of the business. You will work with your supervisor to identify and bring additional services and support to the client as the client expands its portfolio and formalizes its needs. This position reports to the Executive Account Director, East Region.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Oversee day-to-day operations of facilities, ensuring that all services are effectively delivered, and facility needs are met including workplace experience, custodial, life-safety, engineering, and general maintenance. Ensure that staff implement and provide these services in a manner consistent with C&W policies and client directives
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants; Step in to provide additional support when circumstances require (high profile events, emergencies, etc.)
• Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff
• Coordinate the collection, analysis, and reporting by the team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions.
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
• Ensure facility management staff implement ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
  

KEY COMPETENCIES

Leadership with Customer Focus Coach-Player/Servant Leader approach to team management and support Politically Astute Relationship Management Ability to work across global time zones and with different cultures Problem Solving/Analysis Ability to Assess and Prioritize Ability to Delegate and Hold Accountable Communication Proficiency (oral, written, presentations) Financial Management

IMPORTANT EDUCATION

• Bachelor’s degree required
• Fluency in a second language preferred but not required

IMPORTANT EXPERIENCE

• Minimum of 8 years of progressive management experience including hospitality and facility management (both hard and soft skills)
• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint); demonstrated ability to learn new systems rapidly
• Experience with human resource and performance management processes
• Proficient in understanding management agreements and contract language
• Ability to read and understand construction specifications, blueprints, and single line diagrams
• CMMS/Work Order Management experience
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Experience in sourcing/procurement and vendor management

ADDITIONAL PREFERRED (but not required) EXPERIENCE

• Knowledge of Coupa, Slack
• Experience in leasing, construction project management, engineering
• LEED accreditation preferred or other sustainability or wellness credential
• International experience
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred

WORK ENVIRONMENT
This position requires daily on-site presence in a professional office environment in New York City. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. Must be willing to travel when necessary.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: Due to our client’s requirement, this position requires employees to provide acceptable documentation showing full vaccination as per CDC guidelines at the time of employment

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $127,500.00 - $150,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailHRServices@cushwake.com. Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.