Account Clerk II

Requisition ID: 48982 Work Location: Convention & Visitors Bureau - Convention Center Pay Range: G.16, $17.67 - $27.39 Starting Salary: Minimum of the Pay Range Work Schedule: As operating schedule dictates. Part Time Hours/Wk: 0-15 Job Open Date: 5/7/26 Application Deadline: 5/31/26

Job Duties:

The Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events. The right candidate for this position will be a self-motivated individual who enjoys a challenging work environment and wants to make a difference in our organization. You will be an integral part of a team committed to providing exceptional customer service to our clients.

The salary for this position is $17.67 / Hourly

Job duties include the following:

· Work with the Account Clerk Supervisor to oversee and train part-time staff in procedures and duties associated with operating Box Office during events

· Provide feedback to be used in performance appraisals of part-time staff

· Operate and maintain computerized ticketing and POS systems

· Accumulate and audit event data used in preparation of event settlement and invoicing

· Serve as the Supervisor on Duty by assisting multiple ticket sellers with refunds, POS issues and customer complaints

· Count, audit and report all cash and credit card sales during an event

· Reconcile and prepare bank deposits for daily revenues received in strict accordance with established accounting procedures

· Provide information to other City departments, clients and the general public to ensure that matters pertaining to accounting records are properly relayed

· Resolve customer complaints with tact

· Maintain a high level of customer service to internal and external customers

· Perform a variety of other box office, retail center, exhibitor services and other accounting functions as assigned

· This position requires an individual with the flexibility to work an irregular schedule as events are booked at the convention center and may include some days, nights, weekends and/or holidays

Official City Job Description:

https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Account-Clerk-II-00010.pdf

Working Conditions:

There is no working conditions statement for this position.

Minimum Requirements:

MINIMUMS: High school or GED plus two (2) years experience in fields providing the required knowledge, skills and abilities, such as clerical accounting or bookkeeping; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. May require a passing score of 30 words per minute on a typing test.

Additional Requirements:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required

Attachments Required: None

Preferences:

• Two years of work related experience overseeing in a cash office, box office or customer service environment
• Experience working with a Point of Sale system
• Experience maintaining records, preparing statistical reports and analyzing data
• Excellent customer service skills and experience working in a fast-paced office environment
• Exceptional verbal/written communication skills
• Proficient with 10-key calculator
• Ability to identify or improve procedures and efficiency
• Ability to work with minimum supervision
• Ability to coach and mentor as needed
• Proficient in email, Microsoft Word, Excel, electronic ticketing systems and internet.

Special Instructions:

• The application is the primary document used to screen for qualifications and years of experience; resumes and cover letters are not reviewed at this time. Please include entire job history on the application.
• The starting salary for this position is at the minimum of the pay range and is not negotiable.

This requisition is being reopened to expand the pool of applicants. If you have already applied, you do not need to reapply

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.