Provide scheduling support and appointment information to UC Health ambulatory patients.
Agents are highly proficient in scheduling appointments and completing registration for multiple UC Health ambulatory departments.
Initiates on-line verification and/or makes phone contact with Insurance Carriers and Plan Administrators to verify patient benefits to precert all outpatient services are secure.. Ensures authorization has been obtained for all scheduled and non-scheduled high dollar outpatient procedures. Follows up on missing data or problem accounts.
Documents complete and accurate data relating to all necessary eligibility, benefits and precertification information in appropriate Epic database fields. Informs management of trends of incomplete data, registration issues, etc.
Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
Reports improvements, problems and changes as it relates to insurance verification to department management.
